"I am sorry. We are not allowed to reveal that information."

@TheHorse (217891)
Walnut Creek, California
November 16, 2018 12:00pm CST
I just got off the phone with a representative from "CalWorks," which handles medical insurance for Californians when we're between jobs. It turns out I had overpaid my premium, and I wanted to make sure my refund was on its way. We had a little trouble understanding each other, due to our respective accents, but my needs were taken car of. At the end of the phone call, I asked her where she was located. Of course, I was wondering if CalWorks, which helps underemployed people in California, outsourced its call center. Her response was the title of this post. Sigh.
23 people like this
18 responses
@FourWalls (67380)
• United States
16 Nov 18
I can understand that. Have a problem with the call center and you might want to drive over there and kick someone’s butt.
3 people like this
@TheHorse (217891)
• Walnut Creek, California
16 Nov 18
She actually "took care of my needs," which is pretty rare recently.
2 people like this
@jobelbojel (35356)
• Philippines
16 Nov 18
Oh please no.
3 people like this
@TheHorse (217891)
• Walnut Creek, California
16 Nov 18
@jobelbojel Heh. I'm not that grumpy.
2 people like this
@wolfgirl569 (105254)
• Marion, Ohio
16 Nov 18
It is probably out sourced. They could at least say a state name
3 people like this
@jobelbojel (35356)
• Philippines
16 Nov 18
What I say, I am not physically located in (example NY) New York but I have a technician who can assist you. I am here based in Manila, Philippines.
2 people like this
@TheHorse (217891)
• Walnut Creek, California
16 Nov 18
She sounded Filipino. But I'm not sure.
1 person likes this
@TheHorse (217891)
• Walnut Creek, California
16 Nov 18
@jobelbojel They allow you to reveal that?
1 person likes this
@jobelbojel (35356)
• Philippines
16 Nov 18
I work in a call center and we can say that I am from the Philippines. I support North America, Asia and the Pacific, Europe and Middle East customers. Most of our Engineers in Singapore are Filipinos. One technician from Sydney is a Filipino. And some of our customers are outsourced too..
3 people like this
@TheHorse (217891)
• Walnut Creek, California
16 Nov 18
Interesting!
2 people like this
@Jackalyn (7558)
• Oxford, England
16 Nov 18
By which we can guess the woman was somewhere in India or Timbuctoo and they had been told not to let anyone know?
2 people like this
@TheHorse (217891)
• Walnut Creek, California
30 Nov 18
Precisely.
1 person likes this
@MissNikki (5237)
• Maple Ridge, British Columbia
17 Jan 19
No, not necessarily. She may have been working from a home office, and most people who do customer service from home are instructed not to let anyone know that. It's also for their own protection.
@BelleStarr (61102)
• United States
16 Nov 18
She answered the question without knowing she did, it obviously isn't in the US.
3 people like this
@TheHorse (217891)
• Walnut Creek, California
16 Nov 18
Precisely.
2 people like this
@leny34 (8506)
• Sidoarjo, Indonesia
16 Nov 18
surely it is very annoying with us getting such an answer
2 people like this
@TheHorse (217891)
• Walnut Creek, California
16 Nov 18
It was just a tad annoying.
2 people like this
@leny34 (8506)
• Sidoarjo, Indonesia
16 Nov 18
@TheHorse why did you say that was so annoying?
1 person likes this
@popciclecold (38544)
• United States
16 Nov 18
Wow, that sucks.
1 person likes this
• United States
17 Nov 18
@TheHorse Being on the phone with people that don't have the info you need is nerve racking.
1 person likes this
@TheHorse (217891)
• Walnut Creek, California
17 Nov 18
@popciclecold It drives me nuts.
@TheHorse (217891)
• Walnut Creek, California
16 Nov 18
I chuckled, but not until I was off the phone.
1 person likes this
@snowy22315 (179715)
• United States
17 Nov 18
Well you could be a stalker to today's world gone mad!
1 person likes this
@TheHorse (217891)
• Walnut Creek, California
17 Nov 18
Yeppers. If she told me she was in Hong Kong, I'd find her for sure. Tiny town. Talkative people.
@vandana7 (100123)
• India
17 Nov 18
There you confess about your "accent"...LOL. As long as your medical insurance thing is resolved, not much to worry I guess.
1 person likes this
@TheHorse (217891)
• Walnut Creek, California
30 Nov 18
It appers to be. But my trust in "the system" is a bit dwn there days.
1 person likes this
@bagarad (14283)
• Paso Robles, California
30 Nov 18
Some customer service reps from companies I talk to are willing to share where they are as we discuss the weather, etc. They are usually in another part of the US.
1 person likes this
@TheHorse (217891)
• Walnut Creek, California
30 Nov 18
I've had that experience too. Yep, usually in the US.
1 person likes this
@LadyDuck (470776)
• Switzerland
17 Nov 18
I know that they cannot tell you. I also asked once when I called the support of the local phone company, they are not allowed to tell you. Here it was not out sourced, but I am sure it was the main office up in the German speaking Switzerland, I could not understand a word of "his" Italian.
1 person likes this
@LadyDuck (470776)
• Switzerland
17 Nov 18
@TheHorse Most of the time I end up using French here, they seem to speak it a bit better than Italian.
@TheHorse (217891)
• Walnut Creek, California
17 Nov 18
I wish they outsourced to France. Then I could turn the tables and use my bad French on them.
1 person likes this
@Fleura (30167)
• United Kingdom
16 Nov 18
I guess it's kind of ironic that they outsource the assistance for underemployed Californians. Presumably if they didn't, there would be fewer underemployed Californians needing assistance!
1 person likes this
@Fleura (30167)
• United Kingdom
17 Nov 18
@TheHorse Great minds think alike and all that : )
@TheHorse (217891)
• Walnut Creek, California
17 Nov 18
My thoughts exactly! In fact, I thought for a second I was reading my own comment. The irony did make me chuckle.
1 person likes this
@JudyEv (338657)
• Rockingham, Australia
17 Nov 18
Sigh indeed. That's a pretty unusual garden ornament.
1 person likes this
@TheHorse (217891)
• Walnut Creek, California
17 Nov 18
I love it. It's in my friend Jeff's succulent garden in Santa Barbara. He has a good sense of humor, and has several "odd" sculptures on his property.
1 person likes this
@TheHorse (217891)
• Walnut Creek, California
18 Nov 18
@JudyEv I'll see if I can find some others.
1 person likes this
@JudyEv (338657)
• Rockingham, Australia
17 Nov 18
@TheHorse 'Odd' is a good word for it.
1 person likes this
• Belews Creek, North Carolina
17 Nov 18
It seems like an organization seeking to help the under employed would deemnit appropriate to hire from that pool of under employed.
1 person likes this
@TheHorse (217891)
• Walnut Creek, California
17 Nov 18
How dare you show common sense!
1 person likes this
• Belews Creek, North Carolina
17 Nov 18
@TheHorse I think it should be referred to as uncommon sense since it definitely doesn't seem very common these days.
@GardenGerty (160488)
• United States
17 Nov 18
I appreciate that people want jobs, and I am sad that so many are outsourced. It breaks down communication and also leaves you wondering about the needy in our own country.
1 person likes this
@TheHorse (217891)
• Walnut Creek, California
17 Nov 18
I agree. It's all about profits...or in the case of alleged non-profits...just saving money, I reckon.
@andriaperry (116936)
• Anniston, Alabama
17 Nov 18
LOL, maybe she thought you were gonna ask her out.
1 person likes this
@TheHorse (217891)
• Walnut Creek, California
17 Nov 18
Sigh.
@Hannihar (130218)
• Israel
28 Dec 18
@TheHorse Maybe she thought you were a spy or too nosy.
@Janet357 (75646)
17 Nov 18
Hahahhaha they are from other countries for sure.
1 person likes this
@TheHorse (217891)
• Walnut Creek, California
17 Nov 18
I think she was Filipino. But I'm not sure. I should declare myself President of the Philippines too. India has been too easy.