"I am sorry. We are not allowed to reveal that information."
By The Horse
@TheHorse (218918)
Walnut Creek, California
November 16, 2018 12:00pm CST
I just got off the phone with a representative from "CalWorks," which handles medical insurance for Californians when we're between jobs. It turns out I had overpaid my premium, and I wanted to make sure my refund was on its way.
We had a little trouble understanding each other, due to our respective accents, but my needs were taken car of. At the end of the phone call, I asked her where she was located. Of course, I was wondering if CalWorks, which helps underemployed people in California, outsourced its call center. Her response was the title of this post.
Sigh.
22 people like this
18 responses
@FourWalls (68070)
• United States
16 Nov 18
I can understand that. Have a problem with the call center and you might want to drive over there and kick someone’s butt.
3 people like this
@TheHorse (218918)
• Walnut Creek, California
16 Nov 18
@jobelbojel Heh. I'm not that grumpy.
2 people like this
@wolfgirl569 (106363)
• Marion, Ohio
16 Nov 18
It is probably out sourced. They could at least say a state name
3 people like this
@jobelbojel (35616)
• Philippines
16 Nov 18
What I say, I am not physically located in (example NY) New York but I have a technician who can assist you. I am here based in Manila, Philippines.
2 people like this
@TheHorse (218918)
• Walnut Creek, California
16 Nov 18
@jobelbojel They allow you to reveal that?
1 person likes this
@jobelbojel (35616)
• Philippines
16 Nov 18
I work in a call center and we can say that I am from the Philippines. I support North America, Asia and the Pacific, Europe and Middle East customers. Most of our Engineers in Singapore are Filipinos. One technician from Sydney is a Filipino. And some of our customers are outsourced too..
3 people like this
@MissNikki (5237)
• Maple Ridge, British Columbia
17 Jan 19
No, not necessarily. She may have been working from a home office, and most people who do customer service from home are instructed not to let anyone know that. It's also for their own protection.
@BelleStarr (61102)
• United States
16 Nov 18
She answered the question without knowing she did, it obviously isn't in the US.
3 people like this
@popciclecold (38738)
• United States
17 Nov 18
@TheHorse Being on the phone with people that don't have the info you need is nerve racking.
1 person likes this
@snowy22315 (180798)
• United States
17 Nov 18
Well you could be a stalker to today's world gone mad!
1 person likes this
@LadyDuck (471423)
• Switzerland
17 Nov 18
I know that they cannot tell you. I also asked once when I called the support of the local phone company, they are not allowed to tell you. Here it was not out sourced, but I am sure it was the main office up in the German speaking Switzerland, I could not understand a word of "his" Italian.
1 person likes this
@SophiaMorros (5044)
• Belews Creek, North Carolina
17 Nov 18
It seems like an organization seeking to help the under employed would deemnit appropriate to hire from that pool of under employed.
1 person likes this
@SophiaMorros (5044)
• Belews Creek, North Carolina
17 Nov 18
@TheHorse I think it should be referred to as uncommon sense since it definitely doesn't seem very common these days.
@GardenGerty (160675)
• United States
17 Nov 18
I appreciate that people want jobs, and I am sad that so many are outsourced. It breaks down communication and also leaves you wondering about the needy in our own country.
1 person likes this
@andriaperry (116936)
• Anniston, Alabama
17 Nov 18
LOL, maybe she thought you were gonna ask her out. 
1 person likes this
