What the heck!!!
@GardenGerty (160883)
United States
December 20, 2018 6:43pm CST
Unfortunately, due to unforeseen technical issues with the online system, we are having difficulties identifying you.
You'll have to prove your identity by providing the information requested below.
This check is a one-time, and once you'll pass the verification, you will be able to use your account without any problems.
Our team brings apologies for the inconvenience.
Full Name
Your credit card number
Expiry Date
CVV security code
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I just got a gift card from swagbucks to put on my Amazon account.
No matter how I try to access the website, this is the message I get.
It feels very suspicious.
I am not sure what credit card I use with them, because I always use gift cards to purchase that I have earned for free.
I suspect I know which one I use.
I just froze it.
If I still cannot get in tomorrow, I may use that frozen credit card and give it a try.
This message comes up when I try to access from Swag bucks, from Facebook, from the "official page".
Something smells fishy.
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UPDATE: I completely shut down my computer and when it came back up I was able to go to my account and log in. I am leaving that credit card frozen for a few days, though. Even though I DID NOT enter the information.
7 people like this
7 responses
@yukimori (10148)
• United States
21 Dec 18
This is through Amazon?
I've never had it insist that I input my credit card information like that just to access the site. The one time it's asked me to do anything remotely like that, I was in the middle of checking out and changed my default delivery address, and it made me re-enter my Amazon credit card information to continue with the purchase.
Reasonable and expected given that I was actively buying products and shipping to my brother-in-law in Kansas.
This... seems completely bogus. Look at the phrasing on that last sentence: "Our team brings apologies for the inconvenience." That's pretty much straight out of the phishing handbook.
Is it preventing you from accessing anything on the site? If not, I'd head over to the customer service page and see if I could get through on chat to find out WTF is going on. You can opt to have someone call you for the issue instead, too.
2 people like this
@GardenGerty (160883)
• United States
21 Dec 18
It comes up no matter how I try to access the site. However, I copied this, and when I paste it my other information comes up. I sent a copy through spoof@Amazon.com and got an automated reply. Even the link from that automated e mail took me there. My next step is to completely shut down my computer and restart it and see what happens.
@GardenGerty (160883)
• United States
21 Dec 18
@yukimori Shutting it down fixed it. Still leaving that card frozen for a little bit.
1 person likes this
@yukimori (10148)
• United States
21 Dec 18
@GardenGerty Do that, and if it's still doing that run antivirus and Malwarebytes.
Everything I've found from them suggests that they only lock account access when they're requesting identity documents like a passport or driver's license. There's nothing in there about needing to verify credit card information like this.
2 people like this
@indexer (4852)
• Leicester, England
21 Dec 18
Very fishy! There is no way you should give this sort of information online, as this tells the scammer (which surely this is) exactly how to rob you blind.
Likewise, I always put the phone down immediately if a caller tells me that my account has been compromised, or that my Internet access will be discontinued with 24 hours, and I need to ring a certain number to solve the problem. How do they know my phone number?
1 person likes this
@GardenGerty (160883)
• United States
21 Dec 18
I sent an e mail to spoof@amazon.com and got an automated response. Even when I try to access it through links in that e mail, I get this.
@GardenGerty (160883)
• United States
21 Dec 18
@JamesHxstatic and @indexer Yep. I figured out how to get rid of it, too. Updated the discussion to say that I logged out and shut down my computer and when I brought it back up I could access my account on Amazon.
@GardenGerty (160883)
• United States
21 Dec 18
It was a first for me and I was so glad shutting down fixed it. I am going to log out and shut down a whole lot more often. It is a little inconvenient, but worth it for security sake.
1 person likes this
@wolfgirl569 (107900)
• Marion, Ohio
21 Dec 18
Glad you got it fixed and sent the info to them. I have never had a site ask for my card number as verification
@GardenGerty (160883)
• United States
21 Dec 18
That is part of what seemed so outrageous. And how was I to know which of my credit cards? Not a good thing, but probably pretty common this time of year particularly.
@GardenGerty (160883)
• United States
21 Dec 18
@wolfgirl569 The phone rang last night, I just picked it up and walked over to the CD player which had Bing Crosby playing. It only took them eleven seconds to hang up. Oh, I never said a word. I like your fake address.
@wolfgirl569 (107900)
• Marion, Ohio
21 Dec 18
@GardenGerty All kinds of scams right now. I keep getting calls to save me money on my pain meds. I gave them a fake address today.
1 person likes this
@GardenGerty (160883)
• United States
21 Dec 18
It is a scam or phishing. I did get it taken care of, alerted Amazon and cleared it from my computer as well.
1 person likes this
@JudyEv (341752)
• Rockingham, Australia
21 Dec 18
@GardenGerty That's good that it is sorted.
1 person likes this
@GardenGerty (160883)
• United States
21 Dec 18
I am in no hurry at this time. I sent an e mail to spoof@amazon and got an automated reply. This hacker must be good because even the link in the e mail went to this page. On Facebook the link for the phone number also goes to this page. I have no phone number for Amazon.
