Dealing with government departments can be a nightmare!

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We have recently been involved in helping a disabled friend with her social security claim and believe me 'nightmare' is an understatement! She is a disabled widow who is entitled to quite a lot of help, both financial and practical, from the UK's Department of Social Security but actually getting her the help she needs wasn't easy. Despite acknowledging that she was entitled to help the DSS still put all sorts of obstacles in her way. She had to go before various examination boards to prove that she was disabled and had to wait several weeks before her claim was approved and she began received help - and they still haven't got it right! She is still entitled to help she isn't getting. The unbelievable thing is that her claim isn't a new one! She has been on social security benefits for several years but the rules have recently been changed and everyone must start from the beginning again. I (and many other people) are convinced that this is an attempt by the government to reduce the numbers of DSS claimants but they are taking no account of individual circumstances. For what is supposed to be a caring, sharing, society this is quite appalling.