Telecom annoying service
By rsa101
@rsa101 (38189)
Philippines
May 1, 2019 8:43am CST
I have my internet connection upgraded to a much faster speed. Since Monday this week they have been asking in confirming if we would like to have it done on May 1 and I said yes since its a holiday on that day we were there to wait for them. Same happened on Tuesday they called again to confirm and i said yes.
Now comes May 1 we were waiting for the installers to call if they would come but to no avail no calls from them came until I tried following it up with them of the status but they just advised us to wait for the call from them. We waited but no call again. I called them again and told me it is ongoing they already cut my internet service to pave way for the upgrade but still no technicians came or called us to update us. It is just annoying to wait for them and wasted our time. We could have enjoyed our time than wait for nothing.
10 people like this
10 responses
@rsa101 (38189)
• Philippines
23 May 19
@jstory07 I even inquired to these newly opened ISP they are offering much lower fees and faster speeds but unfortunately they could not anymore since the box they have installed near the building is already fully utilize so we have to wait for it to be vacated by their subscribers.
@louievill (28851)
• Philippines
1 May 19
That sucks what telco is that? I upgraded to fiber optics last December with no problems, I just went to a PLDT office in an SM mall, brought an I.D. and a telephone bill. They checked if my payment was up to date and if my place was fiber ready. The modem was delivered and installed after 3 days and they did not even cut my old DSL. Hope they get yours installed the soonest.
what telco is that? I upgraded to fiber optics last December with no problems, I just went to a PLDT office in an SM mall, brought an I.D. and a telephone bill. They checked if my payment was up to date and if my place was fiber ready. The modem was delivered and installed after 3 days and they did not even cut my old DSL. Hope they get yours installed the soonest.3 people like this
@rsa101 (38189)
• Philippines
1 May 19
Oh where in the same company. You have a good experience with them. I applied online last April 2, and was taken action last weekend only. They promised us to deliver last Sunday and they did not arrived so we moved it on May 1 so we can wait for them. Followed up on the phone twice and they could not update me what the status is except wait for the call from them.
2 people like this
@rsa101 (38189)
• Philippines
1 May 19
@louievill will do that if they will fail to deliver it by the end of this week.
2 people like this
@louievill (28851)
• Philippines
1 May 19
@rsa101 I think it would be better if you go direct to their office in an SM mall and tell them about your bad experience, think they act faster that way, its also an advantage to be speaking direct face to face with a real person ( just a friendly suggestion)
2 people like this
@acelawrites (19272)
• Philippines
1 May 19
It happens these days; they have very poor customer service! Such a waste of time, indeed waiting for them to show up!
2 people like this
@resukill22 (25050)
• Las Pinas City, Philippines
1 May 19
Same here but the different is they not still diver the TVOLUTION that we purchase, I call them many times and they said they will delivered it here, but till now nothing, it's been 1 month now when I purchase the TVOLUTION
2 people like this
@rsa101 (38189)
• Philippines
1 May 19
@resukill22 for as ling as they would not add that to your bill that may be ok.
1 person likes this
@resukill22 (25050)
• Las Pinas City, Philippines
1 May 19
@rsa101 yes true that is why we never to call them again, if they don't want, we don't want also
1 person likes this
@rsa101 (38189)
• Philippines
1 May 19
Their call center is okay I guess but the people on the field is the problem. They may be overwhelmed delivering the service to their customer. But that is not an excuse for them to just ignore us. They should at least inform us if they could deliver or not.
1 person likes this
@hereandthere (45639)
• Philippines
1 May 19
either they booked several households on that day, or not everyone showed up so they lacked manpower.
our problem is with the cable. - always 'technical problem'
1 person likes this
@rsa101 (38189)
• Philippines
1 May 19
They could have informed us about it so our time would not be wasted waiting for them. We have plans about going somewhere but we decided to postpone it for their arrival. So its so annoying that they never came or informed us of their status.
1 person likes this
@jobelbojel (36485)
• Philippines
2 May 19
Their customer service is really annoying. I hated when no one is solving my telecom problem. That's a total waste of time waiting for service that never came. You could have done something else.
@jstory07 (141846)
• Roseburg, Oregon
23 May 19
That is not right that they leave you waiting for them to show up.
