I Saved $28 With One Phone Call / myLot

United States

October 4, 2019 2:47pm CST

I was so mad when my credit card bill came in the mail because it had a $28 late fee. My payment got caught up in the weekend and when it was due on a Saturday the bank didn't process it until Monday. Guess those computers don't pay attention and just initiate a late fee. So, I called customer service, went through all the crazy prompts (non of which I needed) and finally after yelling "representative" a hundred times they transferred me to a "real live" person. I explained why my payment was late and they removed that $28. See it pays to make a call even if it's a pain in the butt.

14 people like this

14 responses

John Roberts

@JohnRoberts (109846)

• Los Angeles, California

4 Oct 19

Pitching a fit can pay off!

3 people like this

MARILYN

@Marilynda1225 (83118)

• United States

4 Oct 19

I figured it can't hurt to ask and I was rewarded.

2 people like this

CarolDM

@CarolDM (203422)

• Nashville, Tennessee

4 Oct 19

It is so frustrating to have to jump through hoops but glad you did.

2 people like this

MARILYN

@Marilynda1225 (83118)

• United States

4 Oct 19

Once I got to a customer service representative it went very smoothly

2 people like this

CarolDM

@CarolDM (203422)

• Nashville, Tennessee

4 Oct 19

@Marilynda1225 They are hoping you will hang up if they put you off long enough it seems.

1 person likes this

Juliaacv

@Juliaacv (51588)

• Canada

4 Oct 19

I would have called too.

2 people like this

Eva James

@wolfgirl569 (108144)

• Marion, Ohio

4 Oct 19

Glad you got it fixed. I try to pay mine early to be safe.

2 people like this

MARILYN

@Marilynda1225 (83118)

• United States

4 Oct 19

I do too but somehow it got caught in a weekend and didn't clear on time

2 people like this

Alex Socorro

@Alexandoy (65308)

• Cainta, Philippines

4 Oct 19

Sometimes that happens to me and the call agent would waive the penalty.

2 people like this

NJ Chicaa

@NJChicaa (120120)

• United States

4 Oct 19

That's great!

2 people like this

ShannyBananny

@shaggin (72238)

• United States

5 Oct 19

That is really nice they removed the late fee for you.

Oshy

@TiarasOceanView (70022)

• United States

5 Oct 19

My bank does the same thing what are they doing sleeping on weekends..such nonsense.

Anna

@LadyDuck (472097)

• Switzerland

5 Oct 19

I am glad you fixed the problem, $28 for late payment is A LOT!

paigea

@paigea (36315)

• Canada

9 Oct 19

That was phone call that paid!

Suzanne

@Morethanamom (1948)

• Canada

10 Oct 19

That’s awesome that they removed the fee. I know my credit card states that it takes 3-5 business days to post payments so they say make the payment a few days early. My credit card statement is posted 3 days before my baby bonus(a Canadian tax credit) is deposited into my account so I pay as soon as that comes in to avoid late payments.