I finally got an answer. A technician will come to fix my D box and remote.

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I wanted to fix my TV and for some time I could only talk with machines. If I wanted this, press 1, if I wanted that, press 2. Finally, out of nowhere, a girl called Daniela answered. Still, she could not fix my problem but she decided that, if I wanted, she could send a technician on Tuesday. She explained that the man was provided with all sorts of masks, gloves and alcohols. Still, I will have to start now to take away everything that is near what the man will touch. I asked her if I could ask the man to put some plastic bags over his shoes and she said yes. So, on Monday I might have warm water (*praying*) and on Tuesday I could have TV again. And then, if I am penalized for my sins, I´ll get the COVID after being at home for over 3 months