Another hour and a half wasted

@BarBaraPrz (47242)

St. Catharines, Ontario

September 23, 2020 10:28am CST

Got an email this morning from Hudsons Bay saying they transferred my Bay Rewards Points to my Airmiles account "as [I've] requested." I didn't request it, so I called the Customer Service number. And was on hold for an hour and a half. Listening to a really annoying music loop. My brain was turning to mush. Anyway, when someone finally answered my call I found out that they're aware of the situation, that the problem is on their end and they're trying to fix it.

6 people like this

7 responses

@Butterfingers (66583)

• India

23 Sep 20

That's bad. They should have taken lesser time at least when they are aware of the problem was at their end

2 people like this

@GardenGerty (160600)

• United States

26 Sep 20

absolutely frustrating.

1 person likes this

@BarBaraPrz (47242)

• St. Catharines, Ontario

26 Sep 20

Yup.

@shaggin (72095)

• United States

23 Sep 20

What a long time to be on hold to find out they already knew ugh how frustrating

1 person likes this

@BarBaraPrz (47242)

• St. Catharines, Ontario

23 Sep 20

Yeah, really.

1 person likes this

@ricki_911 (21625)

• Toronto, Ontario

24 Sep 20

Hopefully they fix it within reasonable time.

1 person likes this

@BarBaraPrz (47242)

• St. Catharines, Ontario

24 Sep 20

Well, I didn't lose any points, so all's good.

@marlina (154131)

• Canada

23 Sep 20

I know the feeling about wasting so much time on the phone, waiting and waiting,

1 person likes this

@Tampa_girl7 (50178)

• United States

27 Sep 20

I hope that they were able to fix the problem.

1 person likes this

@amitkokiladitya (171927)

• Agra, India

23 Sep 20

I'm glad the problem has started with getting the solution