Broken Glass in Shipment From WalMart
By CarolDM
@CarolDM (203422)
Nashville, Tennessee
November 23, 2020 11:44am CST
Have always enjoyed my coffee in the morning. Percolator coffee was used for awhile. I like my coffee piping hot. I actually found an instant coffee that is wonderful. Nescafe dark roast.
Surprised this coffee is instant, as it tastes identical to percolator coffee. I found it online at WalMart. Received an order yesterday.
The coffee comes in glass jars. This shipment had no packing in between the jars. Yep, two jars were broken. What a mess.
Chatted on a Sunday with WalMart. Explained the issue. They immediately refunded my entire order. I had other items as well. I am very satisfied with the customer service.
They are competing with Amazon, so I am sure they are always willing to please the customer. Another satisfied customer here.
33 people like this
33 responses
@arunima25 (87806)
• Bangalore, India
24 Nov 20
They should have been professional in packing it safe and saving the loss. Well thumbs up for their customer service. Now they need to be more professional with packing to compete with others.
1 person likes this
@arunima25 (87806)
• Bangalore, India
24 Nov 20
@CarolDM But they had to bear some loss. They should learn their lesson.
1 person likes this
@CarolDM (203422)
• Nashville, Tennessee
24 Nov 20
@arunima25 They are a huge company, they will be fine.
1 person likes this
@MarshaMusselman (38865)
• Midland, Michigan
25 Nov 20
I like nescafe instant too but have used the packets in the past.
How many jars made it without breaking?
1 person likes this
@MarshaMusselman (38865)
• Midland, Michigan
25 Nov 20
@CarolDM that's good at least you have some to have now.
1 person likes this
@CarolDM (203422)
• Nashville, Tennessee
25 Nov 20
@MarshaMusselman Oh yes, and I wasn't out, I was stocking up. I try to never run out of coffee.
1 person likes this
@porwest (91088)
• United States
26 Nov 20
Glad to hear they so readily offered a refund. That's one area of Walmart, in store, that I find they have always been good at. I have never had a problem getting a refund, even on the occasions when they double charged me. They asked no questions. Just gave me my money back.
1 person likes this
@snowy22315 (180830)
• United States
24 Nov 20
Oh my, I would not be happy with that at all. I am glad you got it resolved so easily. I haven't had any problems with walmart orders but then again, I don't order from them too often.
1 person likes this
@ckciasigurl (2081)
• Italy
24 Nov 20
im so sorry to hear this one im happy that they refund your order
1 person likes this
@crazyhorseladycx (39509)
• United States
25 Nov 20
i'm glad they took care 'f such, hon. don't envy ya that mess 'n hope ya were careful not to snag a sliver 'f such. i'm very prone to that sort'a thingy. aint ne'er ordered nothin' from wally-world. 'd plans to 'n then the aunt bought an air fryer from 'em a while back. such'd not work, wally world refused to honor 't, said the 'seller' 'twas responsible. 'fter 8 months battlin' with both, she chucked 't 'nto the dumpster 'n cut her losses.
1 person likes this
@LindaOHio (178877)
• United States
24 Nov 20
Walmart has always been very accommodating. I'm glad you got a refund.
1 person likes this
@Michipepita (39)
• Ploiesti, Romania
24 Nov 20
This is indeed an awesome customer service. I am glad that you are refunded,Walmart is a great brand in your country. 
@GardenGerty (160696)
• United States
24 Nov 20
I have never tried that brand of instant. I keep some instant on had to use in baked goods. I am impressed that they are refunding your entire order.
1 person likes this
@wolfgirl569 (106397)
• Marion, Ohio
24 Nov 20
That was a great offer to cover the whole order.
1 person likes this
@RasmaSandra (79892)
• Daytona Beach, Florida
24 Nov 20
That is wonderful and really for the glass jars they should use bubblewrap I am glad you got a refund
1 person likes this
