Was Contacted By Customer Support Yesterday where My payment was failed / myLot

India

November 26, 2020 3:57am CST

I hope at least a few remember my post where I discussed about payment failure and for that I waited long to get the refund. Actually am fine waiting for that many days if I was guided properly and somehow I came to know about their Twitter handle and was able to contact them and got refund and yesterday they contacted me to know if I was satisfied so I thanked them for the help and it'll be nice to get help from them in the future if need arises. Do apps or website support contact you frequently to know about your experience? Do you like to frankly share your views with them?

4 people like this

3 responses

Teti ariani

@Cheyee (8344)

• Pakanbaru, Indonesia

26 Nov 20

No they don't. Even trying to contact them sometimes difficult. But I always thank to them if they show some efforts to help me.

1 person likes this

Raj

@Butterfingers (66583)

• India

26 Nov 20

Yes that's what I did too

1 person likes this

Teti ariani

@Cheyee (8344)

• Pakanbaru, Indonesia

26 Nov 20

@Butterfingers we appreciate them because working in support is not easy. They can guide and try to help us, but the decision is not on their hands.

1 person likes this

Raj

@Butterfingers (66583)

• India

27 Nov 20

@Cheyee yes correct

1 person likes this

Hanni Harel

@Hannihar (130218)

• Israel

26 Nov 20

@Butterfingers I can understand how you wanted to stay in good graces with them just in case you would need their help in the future. No, I have not had anyone contact me to find out if I was satisfied with anything.

1 person likes this

Raj

@Butterfingers (66583)

• India

26 Nov 20

Yes at least have a place to contact in case a need arises

1 person likes this

Hanni Harel

@Hannihar (130218)

• Israel

26 Nov 20

@Butterfingers I am glad you have a place to contact if you need to.