The parcel is missing

@prinzcy (32305)
Malaysia
February 15, 2021 2:50am CST
It's been days so I track my parcel again today. Guess what? It's missing! But why saying it On Hold when it's missing? So I contacted First sister to tell her to claim for refund as she's the sender. Luckily it's not something really important and irreplaceable.
First sister send me a parcel. Apparently it's on hold at a hub. Sound like she's sending me something illegal. Well, it's not. So I've tried to contact the...
8 people like this
9 responses
May2k8
@May2k8 (18352)
• Indonesia
15 Feb 21
I am surprise, is there a bad courier?
2 people like this
May2k8
@May2k8 (18352)
• Indonesia
15 Feb 21
@prinzcy it should be investigated who picked up your package before it reached the hub.
2 people like this
Notlilie
@prinzcy (32305)
• Malaysia
15 Feb 21
Unfortunately, it's the best courier here.
2 people like this
Laura
@Laurakemunto (12862)
• Kenya
15 Feb 21
@may2k8 You never know!
2 people like this
rakski
@rakski (122316)
• Philippines
15 Feb 21
I hope it can be refunded or the parcel can be found
2 people like this
Notlilie
@prinzcy (32305)
• Malaysia
15 Feb 21
I hope so too. It's hard to reach their customer support so best if it's found.
2 people like this
rakski
@rakski (122316)
• Philippines
16 Feb 21
@prinzcy true!
1 person likes this
DE
@DaddyEvil (137257)
• United States
15 Feb 21
The company lists the package as "on hold" to give them time to try to find the package they have lost. It is possible the package was misrouted and will return to the routing station when the person who has it by mistake realizes it doesn't belong in his vehicle or it could mean someone decided the package looked like it had something valuable in it so it was stolen by someone at the routing center. Here, the package must be 'missing' or 'on hold' for at least seven days from the ship date before the company will investigate and declare it is missing instead of 'on hold'. I don't know if the rules are the same there, but that is a possibility I would check into if it were my package and I was concerned about it. I hope this information is helpful in this case, Notlilie.
2 people like this
Notlilie
@prinzcy (32305)
• Malaysia
15 Feb 21
Thank you! I hope it's not really lost though. It's hard to reach to their customer support. Hope they can find it.
1 person likes this
DE
@DaddyEvil (137257)
• United States
15 Feb 21
@prinzcy You're welcome. I hope they locate it, too.
1 person likes this
Simone
@Janet357 (75646)
•
15 Feb 21
i agree with @daddyevil.
2 people like this
Scott Andersen
@DocAndersen (54402)
• United States
15 Feb 21
you never know with post offices. On-hold could simply mean that it was damaged. Or that they lost it. Or worst of all they just decided heck we aren't delivering this one!
2 people like this
Notlilie
@prinzcy (32305)
• Malaysia
15 Feb 21
So what happened to work ethic? Hopefully that's not the case with this one.
1 person likes this
Scott Andersen
@DocAndersen (54402)
• United States
15 Feb 21
@prinzcy fingers crossed my friend, fingers crossed.
1 person likes this
Laura
@Laurakemunto (12862)
• Kenya
15 Feb 21
@prinzcy a refund for this could work best.
1 person likes this
Notlilie
@prinzcy (32305)
• Malaysia
15 Feb 21
It sure is if it's really lost.
1 person likes this
Laura
@Laurakemunto (12862)
• Kenya
15 Feb 21
@prinzcy sorry about that. I think the courier personnel should be more careful when handling parcels and other stuff
1 person likes this
Laura
@Laurakemunto (12862)
• Kenya
15 Feb 21
@prinzcy have courage and optimism
Always smiling
@allknowing (136089)
• India
15 Feb 21
If it is beyond the promised delivery date then a refund could be asked for.
1 person likes this
Notlilie
@prinzcy (32305)
• Malaysia
15 Feb 21
They're already way behind schedule. Usually it only take a day or two to reach me. This is my first experience with such case.
1 person likes this
Always smiling
@allknowing (136089)
• India
15 Feb 21
@prinzcy It happens sometimes. You can surely claim refund
1 person likes this
Jandie
@tech40 (23121)
• Philippines
17 Feb 21
Very upsetting experience. They have to replace it but it'll take longer time.
1 person likes this
Notlilie
@prinzcy (32305)
• Malaysia
17 Feb 21
That's true. But at least it's better than nothing.
1 person likes this
Jandie
@tech40 (23121)
• Philippines
17 Feb 21
@prinzcy Indeed! However, some people can't accept this kind of experiences. They'll call and ask for possible solution, and other companies will give a compensation and assure their customer that they'll receive their package
1 person likes this
RM
@RitzzView (3038)
• India
15 Feb 21
Good that its replaceable. Its really important to keep on track about our parcels and orders.
1 person likes this