A way to fix this phone?!
@ricki_911 (21625)
Toronto, Ontario
April 6, 2021 6:10pm CST
I'm not a tech savvy person so I'm unsure if this can be fixed. I just got this phone a few weeks back now.
A Samsung Galaxy s71
Fairly new phone compared to ny old phone as a s8 neo.
It constantly comes uo offline if I'm not on wifi at home. So if I'm sitting at work it often delays alot or says offline
8 people like this
7 responses
@yukimori (10148)
• United States
7 Apr 21
There's a known software issue with that model and a few other Samsung phones that might be causing it. I think the workaround is to switch it to 4G/LTE preferred mode because the problem is only affecting it on 5G networks. If that doesn't help, you might need a new SIM card from your carrier.
3 people like this
@Chellezhere (5742)
• United States
7 Apr 21
If it is a Wi-Fi issue, that's something to address with your Internet provider.
2 people like this
@ricki_911 (21625)
• Toronto, Ontario
7 Apr 21
I'm on data not wifi when it does come up.
2 people like this
@BarBaraPrz (47706)
• St. Catharines, Ontario
7 Apr 21
Reading the responses from other members, you seem to have your answer.
@kaylachan (71941)
• Daytona Beach, Florida
7 Apr 21
I have a samsung Galaxiy s 10 plus and I had the same problem with my phone. When I'm using cell data it would cut off or say offline. Doing a factory data reset resolved the issue for me. What carriir are you with?
@toniganzon (72554)
• Philippines
7 Apr 21
Not an android user so have no idea what’s going on with that phone. I know Samsung has an awesome customer service so i guess it’s best to contact them.
I love my iPhone and whenever i have a problem i just have to chat with an apple agent online and they immediately resolve the issue. Even with replacements they’re quick at responding.
1 person likes this
@jstory07 (140055)
• Roseburg, Oregon
7 Apr 21
Can you go back to where you got it and have them look at the phone.
