My work performance
@luisga814 (7138)
Quezon City, Philippines
August 18, 2022 4:12pm CST
Good morning. It's already 5:03am here of Friday. End of my night work shift as a customer service representative of an online shopping site for fashion dress and shoes.
Just wanted to share to you my work performance.
For this 3rd week performance since August 15th, it started not good.
Monday (Aug15) with QA of 88.57 and 3 detractors and no promoter and I assisted only with 24 customers.
Then on Tuesday (Aug16) bouncing back with QA of 100 and 2 promoters without detractors. Although, I assisted only 25 customers.
Then, Wednesday (Aug17) bounce back again with 2 promoters again without detractor assisted 26 customers.
And Thursday (Aug18) although I have 1 detractor but the good news I still have 2 promoters with QA of 100 and assisted a total of 38 customers.
Although, not this good for now, however, working into it with a total 30 surveys scoring +37 from August 1 to August 18. Our passing score should be +50 or higher.
Looking forward for Friday goal not to earn a detractor instead.
10 people like this
13 responses
@luisga814 (7138)
• Quezon City, Philippines
18 Aug 22
Yes. Bit good as of the moment but still needed more.
2 people like this
@kaylachan (71734)
• Daytona Beach, Florida
18 Aug 22
You can only hope for the best.
2 people like this
@kaylachan (71734)
• Daytona Beach, Florida
19 Aug 22
@luisga814 Very good for you.
1 person likes this
@luisga814 (7138)
• Quezon City, Philippines
19 Aug 22
@kaylachan looking forward with the best.
1 person likes this
@RebeccasFarm (90447)
• Arvada, Colorado
19 Aug 22
You have a wonderful report!! I do not like that detractor person, I will call them myself and tell them off
1 person likes this
@RebeccasFarm (90447)
• Arvada, Colorado
19 Aug 22
@luisga814 I know I was very supportive of you
1 person likes this
@luisga814 (7138)
• Quezon City, Philippines
19 Aug 22
@RebeccasFarm thanks for the support. Not good with Friday. Got 1 promoter 1 passive and 1 detractor. 
1 person likes this
@luisga814 (7138)
• Quezon City, Philippines
19 Aug 22
@RebeccasFarm If I can do that but it's against our process to call them. Lol.
1 person likes this
@LadyDuck (472072)
• Switzerland
19 Aug 22
@luisga814 I hope you can reach your target.
1 person likes this
@luisga814 (7138)
• Quezon City, Philippines
19 Aug 22
@LadyDuck hoping so but not good for a Friday.
1 person likes this
@luisga814 (7138)
• Quezon City, Philippines
19 Aug 22
@LadyDuck yes. I'm looking forward with that.
1 person likes this
@luisga814 (7138)
• Quezon City, Philippines
18 Aug 22
@porwest no worries. This is the customer satisfaction of my work assistance.
2 people like this
@Itsmejenry23 (54)
•
18 Aug 22
Hoping youll get more survey returns. Detractor will mess a lot of your total csat numbers if you only have few promoters. Great job on a QA score!
2 people like this
@luisga814 (7138)
• Quezon City, Philippines
18 Aug 22
Yes. Based on our counting, for every 2 promoters, that will be an equivalent of 1 detractor only. So, in my case for this week, I have 4 detractors, in that case I should earn at least 8 promoters to bounce back. For now, I only have 6 promoters. I'll be needing 2 more promoters. @Itsmejenry23
2 people like this
@Itsmejenry23 (54)
•
19 Aug 22
@luisga814 hope survey spiel is okay while you are talking to your customers so itll be easy to generate more promoters
1 person likes this
@luisga814 (7138)
• Quezon City, Philippines
19 Aug 22
@Itsmejenry23 yes. We have survey spiel already.
@snowy22315 (182155)
• United States
19 Aug 22
Good luck, you can only do what you can do.
1 person likes this
@luisga814 (7138)
• Quezon City, Philippines
19 Aug 22
@snowy22315 yes. I agree with that.
My supervisor got mad for the entire team for our Friday performance.
1 person likes this
@DaddyEvil (137636)
• United States
18 Aug 22
I would consider those good scores, considering how many people total you helped. I don't see anything wrong with averages like that.
1 person likes this
@DaddyEvil (137636)
• United States
19 Aug 22
@luisga814 In online business processing outsourcing it may not be enough but in any physical store in the US, those are excellent marks... I know because I did the same type of job for 14 years here.
1 person likes this
@luisga814 (7138)
• Quezon City, Philippines
19 Aug 22
@DaddyEvil yes. I agree with that.
1 person likes this
@luisga814 (7138)
• Quezon City, Philippines
19 Aug 22
@DaddyEvil yes. That's good scores. In business processing outsourcing, that's not enough.
1 person likes this
@Deepizzaguy (104109)
• Lake Charles, Louisiana
19 Aug 22
Rule of thumb from self help speaker Brian Tracy is to dwell on what you did right and learn from your errors on the job.
1 person likes this
@luisga814 (7138)
• Quezon City, Philippines
19 Aug 22
@Deepizzaguy yes. Dwelling with the errors.
1 person likes this
@RubyHawk (99405)
• Atlanta, Georgia
19 Aug 22
@luisga814 You’re more than welcome.
1 person likes this
@LindaOHio (181645)
• United States
19 Aug 22
I hope you don't get any more detractors. Good luck! Have a good weekend.
1 person likes this
@luisga814 (7138)
• Quezon City, Philippines
19 Aug 22
Yes. I'm hoping for that. Today is Friday, I got my first promoter.
1 person likes this
@luisga814 (7138)
• Quezon City, Philippines
19 Aug 22
@gtdoss promoters and detractors are customer survey after I've assisted them in the chat. If they satisfied with the service I did. Although, the questioning in the survey is all about the assistance of the agent, however in their comment, they include the process of the company. That makes a detractor.
1 person likes this
@Beestring (14692)
• Hong Kong
19 Aug 22
Good luck to you. Hope you're doing good on Friday.
1 person likes this
@luisga814 (7138)
• Quezon City, Philippines
19 Aug 22
@Beestring thanks. I started this Friday right with one promoter
1 person likes this
@luisga814 (7138)
• Quezon City, Philippines
19 Aug 22
@Beestring yes started with Friday 1 promoter but ended up with 1 passive and 1 detractor.
1 person likes this
