Sharing My Screen

@jobelbojel (35723)

Philippines

October 10, 2022 1:59pm CST

Busy day at the start of my shift at 9 AM PST (12 AM Manila). First case I got was customer asking status of the ticket. I called the sender of the email if that is the correct concern. I was connected, however, after a few minutes , the call got disconnected. I reported it right away because I don't want my calls being disconnected. And now I am on a conference call with our IT in the US. And I am sharing my PC Screen. Now the IT staff are talking while checking my computer logs. They are using internet/computer terms and most I could not understand.

11 people like this

11 responses

@MrDenata (12262)

• Indonesia

11 Oct 22

Bojel, how are you today my friend? Problems solve?

3 people like this

@jobelbojel (35723)

• Philippines

11 Oct 22

I am good my friend. It isn't resolved. I don't know what they are up to.

3 people like this

@jobelbojel (35723)

• Philippines

12 Oct 22

@MrDenata it is okay friend.

3 people like this

@MrDenata (12262)

• Indonesia

11 Oct 22

@jobelbojel oh no, am so sorry Bojel

3 people like this

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@RebeccasFarm (90063)

• Arvada, Colorado

11 Oct 22

Is everything okay now?

2 people like this

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@RebeccasFarm (90063)

• Arvada, Colorado

11 Oct 22

@jobelbojel Oh good you were able to finish..how annoying though. You are so patient.

2 people like this

@jobelbojel (35723)

• Philippines

11 Oct 22

I am still getting error but was able to finish work today.

2 people like this

@jobelbojel (35723)

• Philippines

12 Oct 22

@RebeccasFarm Very patient. I can't do any work yesterday and the day before yesterday.

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@sjvg1976 (41286)

• Delhi, India

13 Oct 22

I also dont understand when IT people capture my PC and start doing their work, in the office. Is your problem solved now?

1 person likes this

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@sjvg1976 (41286)

• Delhi, India

13 Oct 22

@jobelbojel ok that's fine.

1 person likes this

@jobelbojel (35723)

• Philippines

13 Oct 22

@sjvg1976 it is actually messy during the start if my shift work.

@jobelbojel (35723)

• Philippines

13 Oct 22

It wasn't solved. In the meantime, they allowed me to use the old system.

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@RubyHawk (99405)

• Atlanta, Georgia

11 Oct 22

I hope it works out okay and they can explain it to you.

1 person likes this

@jobelbojel (35723)

• Philippines

11 Oct 22

It wasn't fix. I am not sure what to report but I saved screen captures of all the errors I have encountered.

1 person likes this

@jobelbojel (35723)

• Philippines

11 Oct 22

@RubyHawk no update. But I am using the old system today.

1 person likes this

@RubyHawk (99405)

• Atlanta, Georgia

11 Oct 22

@jobelbojel I have my fingers crossed that all will be well.

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@LindaOHio (179874)

• United States

11 Oct 22

I hope everything gets straightened out.

1 person likes this

@jobelbojel (35723)

• Philippines

11 Oct 22

Not yet today. But I am back at work using the old system.

1 person likes this

@jobelbojel (35723)

• Philippines

12 Oct 22

@LindaOHio Indeed.

1 person likes this

@LindaOHio (179874)

• United States

12 Oct 22

@jobelbojel That's good to hear.

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Krissttina Isobe

@oahuwriter (26777)

• United States

11 Oct 22

Wow, hoping everything goes well!

1 person likes this

@jobelbojel (35723)

• Philippines

11 Oct 22

It was not totally fixed. Will get in touch with them tomorrow.

1 person likes this

@jobelbojel (35723)

• Philippines

12 Oct 22

@oahuwriter Still not working for me.

1 person likes this

Krissttina Isobe

@oahuwriter (26777)

• United States

12 Oct 22

@jobelbojel Ok. Good work follow through!

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@sublime03 (2339)

• Philippines

12 Oct 22

Have they figured out what is wrong with the system? It is such a hassle when you have to do extra things to do work. Hopefully you get back to your usual routine for work on your next shift.

1 person likes this

@jobelbojel (35723)

• Philippines

12 Oct 22

They are still working on it. They said that were able to figure out what is wrong.

@hexeduser22 (7419)

• Philippines

18 Oct 22

I would have recorded that meeting

I do hope you're not having anymore problems now

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@hexeduser22 (7419)

• Philippines

18 Oct 22

@jobelbojel who said you would let them know

@jobelbojel (35723)

• Philippines

18 Oct 22

I would love to but they might not want me to do that.

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@TheHorse (219338)

• Walnut Creek, California

12 Oct 22

I hope they can explain the terms clearly

1 person likes this

@jobelbojel (35723)

• Philippines

13 Oct 22

They did not. IT people are not willing to teach others.

@sol_cee (38219)

• Philippines

13 Oct 22

You’re sharing your screen so that means your camera is off?

1 person likes this

@jobelbojel (35723)

• Philippines

13 Oct 22

No camera. Just my screen.

@JudyEv (340653)

• Rockingham, Australia

11 Oct 22

Our son in Ireland sometimes takes over my husband's screen. Technology is fantastic sometimes but not so good if you can't understand what's being done or said.

1 person likes this

@jobelbojel (35723)

• Philippines

11 Oct 22

Technology is advance. We use Microsoft Teams that has the feature to share screen and give control to the person on the other side of the screen.

1 person likes this