Digital payments in malls sometimes puts you in trouble.
@aninditasen (16403)
Raurkela, India
October 31, 2022 8:06am CST
I visited the Reliance Smart store/mall on Saturday (29.10.22) after collecting my spectacles from the hospital to make some purchases. I paid them through UPI. Money got deducted from my account but didn't show in their computer. My son had to repay the amount in cash. They said that the stuck money would get refunded within 48 hours but it's past 48 hours and my money has not be refunded. I complained to their customer care but they are still beating round the bush.
I think I shall wait for a day or two and if I don't get the money I shall have to inform the police. It's actually the store staff who are playing the fool.
Have you ever faced such a situation?
8 people like this
9 responses
@Nakitakona (56486)
• Philippines
20 Dec 22
Nope but when I made a withdrawal from ATM the money wasn't dispensed. It's deducted from my bank balance.
1 person likes this
@aninditasen (16403)
• Raurkela, India
20 Dec 22
It hasn't happened to me with my ATM.
1 person likes this
@aninditasen (16403)
• Raurkela, India
21 Dec 22
@Nakitakona The mall authorities refunded back the money after 15 days to my account.
1 person likes this
@Nakitakona (56486)
• Philippines
21 Dec 22
@aninditasen What did you do to restore or get back your lost money?
1 person likes this
@mayka123 (16605)
• India
5 Nov 22
@aninditasen Ask them for a deadline so that you know when you need to follow up again.
1 person likes this
@aninditasen (16403)
• Raurkela, India
5 Nov 22
I am waiting as they have assured refund.
1 person likes this
@aninditasen (16403)
• Raurkela, India
6 Nov 22
@mayka123 They said they would refund it within 14 days.
1 person likes this
@aninditasen (16403)
• Raurkela, India
1 Nov 22
It hasn't been returned yet. I have to chase them by ringing them up time and again.
1 person likes this
@anil02 (24688)
• India
3 Nov 22
@aninditasen If you have believe on them than you can wait.
1 person likes this
@aninditasen (16403)
• Raurkela, India
4 Nov 22
@anil02 It's not belief but patience. I shall react after the stipulated time.
1 person likes this
@aninditasen (16403)
• Raurkela, India
2 Nov 22
They say it will be refunded within 14 days. If not I shall have to inform the police.
1 person likes this
@RebeccasFarm (89870)
• Arvada, Colorado
31 Oct 22
Oh dear that is terrible. I am so sorry this happened and I hope you will get satisfaction.
You are right, this is theft if they do not refund.
I have had problems with refunds a few times but it always resolved.
1 person likes this
@aninditasen (16403)
• Raurkela, India
1 Nov 22
I hope my money too is refunded too. It happened to me with some other apps too.
1 person likes this
@aninditasen (16403)
• Raurkela, India
1 Nov 22
The bank has no fault because my UPI transaction even showed the receipt. That means they have received the money. There must be some problem with there system.
1 person likes this
@aninditasen (16403)
• Raurkela, India
2 Nov 22
@Sojourn The store executive says now that it's going to be refunded within 14 days. Let's see what happens.
1 person likes this
@Sojourn (13837)
• India
1 Nov 22
@aninditasen These kind of unsuccessful transaction, remain stuck in the payment gateway. I hope you find a way to get them back without much hassle.
1 person likes this
@snowy22315 (180909)
• United States
31 Oct 22
I have had to wait for payments before, but I always got them at some point. Maybe online there was something I didn't get paid for once or twice,,,but those kinds of things are hard to prosecute.
1 person likes this
@aninditasen (16403)
• Raurkela, India
1 Nov 22
Yes, I had to pursue Meesho for long to get my money. I don't know how long Reliance smart will take.
1 person likes this
@Beestring (14565)
• Hong Kong
31 Oct 22
What a hassle. Hope you got the matter sorted out soon. I haven't encountered such a situation.
1 person likes this
@aninditasen (16403)
• Raurkela, India
1 Nov 22
I haven't got it sorted yet. I have to pursue them.
1 person likes this
