It's A Good Thing I Follow Up, Double-check Everything!

Tweet

Yesterday for some reason I began to worry about the Medicare Advantage Plans I signed Skip and I up for ... I researched it more to discover it wasn't going to work for us. I called to terminate it several days later. The agent and I talked. She said she was terminating it, she gave me confirmation numbers for both. I hung up from our conversation with relief. No one can afford to make mistakes with something so serious. Well, yesterday I began to worry about making sure the Medicare Advantage Plans were terminated. I am like that ... I always double-check things ... I am always glad I did. I called again... spoke to a woman named Julia. She looked both Skip and I up in the computer ... guess what? She found out that our policies WEREN'T terminated! Oh my, my, my! I asked her why the agent didn't terminate them. She said the agent put in the computer they needed more information. I asked her to please terminate the policies so there's no chance of them coming into effect on January 01, 2023. She proceeded to terminate both policies ... it took a little while, but ... she got them terminated. She said in 7-10 business days we would get letters to that effect. She gave me different confirmation numbers. She didn't need additional information as it was all there. How about that? I have one question ... what do you suppose would have happened had I not followed up to be certain the plans were canceled? Do you see why ... I follow up, double-check everything? I don't know if you've noticed this since the pandemic ... everywhere you go or do ... things aren't the same, people aren't the same. A lot of people don't seem to care about doing their jobs or ... aren't experienced enough to do them. I ordered something in August this past summer ... oh my, when the package came it was damaged so much it broke the contents inside. I called the company, I was passed to one person after the other... you wouldn't believe how they couldn't understand to simply replace the item. They kept getting it wrong. I called so many times until I got to speak to someone intelligent, cared enough to help me.. She didn't have a problem at all. Finally ... I got the replacement in late October! That's why I never take anything at face value ... I check, double check, follow up until I feel satisfied all will be as it should. In today's time ... if you don't you just might regret not doing so. It may take a little time ... that's okay when it comes to doing things right.