New way of doing Real Estate. . .

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I was looking for my 87 year old mother to move into a new apartment last month. I found a few apartments, and the way that the real estate agents work nowadays is cheap. One apartment was in a very nice area of town, so I thought that the apartment would be very nice. But when we got there it was a converted parking spaces in the parking lot. Cars still were parking there. When I finally found the place, I called the real estate agent to find out where he was. He was in his office, and told me where the key was, and told me to go in. The ceiling was pretty low, there was a living room, a kitchen and a bathroom with a shower. That's it. No windows. A heater in the living room. About 25 sq. meters. The agent wanted me to put him on what'sapp video, and show us the apartment that way. He didn't come to meet us. We put the key back in its hiding place and walked out. Not a good impression at all. Is this the way that real estate agents are now working?