Yeesh. You've Got to Be Kidding Me!

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We talk all the time about the massive breakdown in customer service these days, and it just seems to get worse day by day. Take Prime Storage where I store my camper. It was Cubesmart until about a month ago. As such they sent out new rental agreements for renters to sign and hand in. Long story short? I went there at around a little past noon on my way to the grocery store to pay my bill and turn in the new agreement. There was a sign on the locked doors, "In a teams meeting." I went and conducted my other business and returned at roughly 230pm. There was someone inside, but where she was sitting she could not see over the computer. Dumb. Facing the doors and can't see over the computers. Anyway, the doors were locked still. I started banging on the glass, but got nowhere. She never budged. I called the local number and got someone in New York. Meanwhile, on the phone, another guy showed up. Before you know it there's 4 of us standing outside with two people banging on the glass loudly and firmly. Nothing. Finally a woman arrived to drive into the inside portion and one of the guys outside the door snuck inside and finally got the woman's attention from the inside, locked door. She turned and yelled at him, "I can't help you," and went about her business leaving four customers locked outside the building during open business hours unable to do anything. Needless to say I called when I got home, got New York again, they said they had several complaints and they were sorry about it, that "this is not normally how we do things at Prime." Okay. Fine. Whatever. But really, people? Even if they were in some sort of teams meeting, you don't close the entire business to do it.