Online offer that went bad and customer service was even worse

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I bought around 11 a.m. today an online offer for dental cleaning. I am having hard time getting my dentist on the phone and i thought this would be faster. I guessed wrong. I bought an offer and contacted the dentist though, it was weird that offer didn't mention when she works. I called her and heard her poorly and said i bought an offer and when can i come for a meeting. She answered me rudely that i should call her at 3 p.m., that she has some tehnicians now. I asked does she work from 3p.m. and she said yes. I mean, why do you answer your phone and this is something i didn't want to be part of. I said if she don't want to make a meeting with me, then i will cancel the offer. She said okay. I said in return that you're rude and hung up. I sent an email to an online customer service and an hour had passed so i called them. No answer, okay, i will try 10 minutes later. The call was finally picked up by a woman who answered so lazy, like it is all okay, even saying that to me. No real communication skills whatsoever. She needs to check with the person first, where i wanted to go for cleaning, if i used an offer or not. I said i bought it an hour ago and i hang up cause the woman even laughed at me cause i asked when will i get my money. She kept on repeating it is a process. That is lazy people saying. No empathy, no nothing. Just, that I need to have a patience. I paid to them not the dentist who didn't want to schedule me for a meeting. Awful experience. They get money in a second and who knows how long will i wait for my money. Update: i got a refund.