Issue with a purchase
By Lena Kovadlo
@lovebuglena (45412)
Staten Island, New York
October 22, 2024 2:19pm CST
On September 22nd I went to a lighting store near me to pick up a light fixture I had bought for my mom. It was a floor sample. Turned out it was damaged.
The store doesn’t give refunds so I had to pick another light fixture to replace it and then just pay the difference in price.
I was able to find something my mom liked and got it for her. The store was supposed to call me when the light fixture arrived so I can pick it up. Many weeks passed but no one called me.
Last week, I contacted the store to find out what’s going on. Turned out the company the light fixture is supposed to come from didn’t have my order in their system. How is that possible?
The lady I spoke with said she will place that order and will have the light fixture delivered to my mom’s house. It should arrive in about three business days. That already passed and still no delivery. Will have to contact the store again. Argh!
11 people like this
9 responses
@TheHorse (223030)
• Walnut Creek, California
23 Oct
@lovebuglena It worked! Thanks! I had not been twisting to the left enough Now I have an extra bulb. The bulb was NOT at fault. I'll probably do a post about it tomorrow. I am pooped tonight. Just got back from Guitar Center.
1 person likes this
@lovebuglena (45412)
• Staten Island, New York
23 Oct
@TheHorse awesome when things work out.
1 person likes this
@LindaOHio (183882)
• United States
23 Oct
I hate companies that are lax in their business dealings. I hope you get this straightened out. Have a good day.
1 person likes this
@lovebuglena (45412)
• Staten Island, New York
23 Oct
Delivery should be today. Will see. So far my mom said it didn’t come.
1 person likes this
@lovebuglena (45412)
• Staten Island, New York
24 Oct
@LindaOHio yep. Seems like it came yesterday.
1 person likes this
@lovebuglena (45412)
• Staten Island, New York
22 Oct
Never had issues with them before. This is weird.
1 person likes this
@RebeccasFarm (91912)
• Arvada, Colorado
27 Oct
My gosh that is crazy..did you finally get it?
1 person likes this
@lovebuglena (45412)
• Staten Island, New York
28 Oct
Yep. My mom got it. If I hadn’t called the store to check on the status we would have been waiting forever as seems the order was never placed.
@RasmaSandra (82414)
• Daytona Beach, Florida
22 Oct
Best of luck to you and I hope that light fixture finally arrives,
1 person likes this
@lovebuglena (45412)
• Staten Island, New York
23 Oct
I called and they checked in with the company and said it is in transit and should arrive tomorrow.
1 person likes this
@lovebuglena (45412)
• Staten Island, New York
23 Oct
Yep. I hate when that happens.
1 person likes this
@kaylachan (74880)
• Daytona Beach, Florida
22 Oct
I hate letting others do things for me. I swear, you probably could've placed the order yourself from that stores website.
@lovebuglena (45412)
• Staten Island, New York
22 Oct
The store probably works with different companies. When you buy something from their store they order it from whichever company it is. I don’t think they themselves hold inventory. Though I could be wrong.
1 person likes this
@kaylachan (74880)
• Daytona Beach, Florida
22 Oct
@lovebuglena I am not sure to which store you're refering, but still.... I don't like things where I can't see the order process happening in real-time.
@lovebuglena (45412)
• Staten Island, New York
23 Oct
@kaylachan I was talking about my local lighting store. Usually I buy stuff there and pick it up there. No issues. Not a very long wait. But because of this issue they offered to ship it to my mom’s house so it’s faster.
1 person likes this
@luisadannointed (7209)
• Philippines
23 Oct
That's a very bad service. Are they short on staff or do they always have a bad service to people? If they found out that they did not meet what they are required to, they should have do better on the next transaction and they should also apologize for the inconvenience.
@luisadannointed (7209)
• Philippines
23 Oct
@lovebuglena i hope they delivered already the item.
1 person likes this
@lovebuglena (45412)
• Staten Island, New York
23 Oct
@luisadannointed not sure yet. Will ask my mom.
1 person likes this
@lovebuglena (45412)
• Staten Island, New York
23 Oct
There were never any issues before with this store. I don’t know what happened.
1 person likes this
@lovebuglena (45412)
• Staten Island, New York
24 Oct
The package came. I think it was yesterday according to what my mom told me.
1 person likes this
@grenery8 (13051)
• Zagreb, Croatia (Hrvatska)
25 Oct
@lovebuglena finally. When a customer needs to motivate the shop, ah, where the world is going then.
1 person likes this
