Unresolved issues with gas bill

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My mom got a new (National Grid) gas bill for $129.02, which was generated October 9th. Though someone came to look at the meter on October 4th, the billing period for this bill ends on October 2nd and not on October 4th. And again the current reading is an estimate; instead of the actual reading on the meter on October 4th of 7697 it shows an estimate of 7824. That's a very big difference. Even the previous reading of 7743 that is on this bill is higher than the actual on October 4th. I had contacted the company on October 15th about this and gave them the October 4th meter reading. The person I chatted with online said "I am submitting the bill to be adjusted to the read of 7697 as of 10/04." Two weeks have already passed and no updated bill was issued. I reached out to them again today and told the representative about this issue and he said that he is submitting an investigation. I decided that I will not pay the bill (due November 2nd) until this is resolved, even though they will probably charge a late fee for not paying. I do not want to overpay again. While I was on chat with the guy I asked him to confirm my November 1 appointment to replace my mom's old meter. Turns out there is no appointment for that date in the system. It shows one for October 31st. Why then does my appointment confirmation email show November 1st? He had no answer for that. This is ridiculous. Good thing my mom will be home when someone comes. I hope that once the meter is replaced that there will be no more issues with remote readings and that all readings will now be actual. However, I am not confident that they will reissue a corrected bill or that the new bill that's to come in November will be correct either.