Would you return a scratched thermos or thing?

@dya80dya (36796)
December 20, 2024 7:52am CST
I recently bought a thermos because I need to keep my tea warm. I have to travel soon. I noticed that it's very useful and it keeps the water warm for several hours. But it has 5 scratches. And it was a new product, but it came without a box. It has a huge scratch and the rest seem a bit hidden, but it has many scratches. Aa a thermos is useful, but I can't stand those scratches. Would you keep it or would you return it? The thermos is red and glossy, I think it will be scratched in the future. But it's a new product and I had higher expectations. Now I don't know what to do. I have 14 days to return it. Would you keep it or return it?
2 people like this
3 responses
Amber
@AmbiePam (126837)
• United States
20 Dec 24
I’d return it for a new one. There is no excuse for them sending it to you in such bad shape.
1 person likes this
Amber
@AmbiePam (126837)
• United States
28 Dec 24
@dya80dya That is very rude of them.
Diana
@dya80dya (36796)
•
28 Dec 24
I started to think that all of them were scratched. I asked a seller before the holidays if the products are new and I have never received an answer.
1 person likes this
Yumeko
@aureategloom (11023)
• Bosnia And Herzegovina
20 Dec 24
you paid for it - so you can return it and ask for your money back or another thermos that's in a good shape.
1 person likes this
Diana
@dya80dya (36796)
•
28 Dec 24
Before ordering a new one I made a mistake. I asked another seller if their products were new or scratched. I have never received an answer. Maybe all of them are scratched. At least I think they should answer my question because I asked this before the holidays.
OceanTiara
@RebeccasFarm (91289)
• United States
20 Dec 24
I am sorry it is scratched..you are not having luck. Yes I would return for a refund if it would not cost me money.
1 person likes this
Diana
@dya80dya (36796)
•
28 Dec 24
Yes, I am not having good luck. I have to pay a fee if I want to return it. They tried to hide the scratches with something. They put a small piece of paper to cover those scratches.