Hung up on by my medical provider.

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One of the following two is true: a) I was having a major psychiatric incident this morning. I called my medical provider to make sure my psych meds were ready, even though it's MLK day. I clicked on the bot buttons as required, but could not get the information I needed. When I asked to speak to a representative, I was hung up on. I am now putting on my bullet proof vest and am arming myself with a machete. b) I was having some pretty bad back pain this morning. But I had planned ahead. I called my medical provider to make sure my pain meds were ready, even though it's MLK day. I clicked on the bot buttons as required, but could not get the information I needed. When I asked to speak to a representative, I was hung up on. I will take some extra Naproxin today and try again tomorrow. Isn't it interesting how one small thing can change the course of history? I hope there will be no mass killings in the Bay Area today. I can stand a little pain. Have you ever been frustrated by "bot world"?