Postponed surgery

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I was supposed to have surgery yesterday. A needed one but the gal that does the insurance stuff at the doctor's office failed to get me pre-authorized with my insurance in time and she blamed it on me! She started off by saying I had new insurance, which I do not. So I called my 2 insurances and talked to them both and they verified that I only had those 2 and no more but that I had a third party entity that did the pre-authorization of surgeries and was not an insurance company at all. So I called the gal at the doctor's office back and explained this to her and she still blamed me for the pre-authorization not going through in time as if I knew about this step in the process. I don't know her job, and obviously she doesn't either! And I told her that too! I will have to talk to the dr herself to inform her that I did not like being blamed for something that was not my fault in any way. And now I have to wait a month before I can get rescheduled for the surgery again. If only she knew what I had to go through to prepare for the surgery I missed. I had to prep the house so that my husband could handle things for at least a week of me being down, that meant lowering things to his reach and adjusting groceries to things he could put together for us to eat and cooking and freezing meals that he could thaw. What a nightmare! I'll get off of my soapbox now and wish everyone a good evening. I just needed to vent. Thanks for hearing me out. Hopefully none of you have ever had to go through anything like this, it's beyond irritating! Peace!