Operator, oh could you help me place this call?
By Marie Coyle
@MarieCoyle (43036)
April 24, 2025 4:07pm CST
Most of us here remember the ''old days'' of the operator answering if we picked up the landline phone and dialed ''O'' --the operator usually answered very promptly.
I was one of those operator ladies. I applied for and started working at it part time before I graduated from high school, I wanted the job as the hours were fairly decent and the benefits were wonderful. As soon as school was out, I was full time. After a short training period, I was out to learn the ropes.
Remember, this was a time when every phone call not classed as a local call, was a long distance call--with an additional charge on the bill. Most of us grew up either hearing, or saying--hang up, it's long distance!! People called the operator for everything, I had no idea all of the questions I would get. I recall several that drove us all nuts, they were so dumb...yep.
Do you have any ideas on what I can make for dinner?
What time is it?
Do you know the temperature in (any city, any state, any country)...
Do you know what time city hall opens?
Do you know where I go to vote?
Who can I call to bring me a hot dinner?
My child won't stop crying, what can I do?
And this was just the tip of the iceberg.
People placed a lot of operator-handled calls. If they called person-to-person, the operator had to stay on the line until the designated person was located and on the phone, then exit so the talk could begin. A LOT of people used the person-to-person thing to ask for someone by a pre-arranged signal, which could mean anything, but they planned it so that the call would be placed, the operator would ask for the person, and when told the person was not available, that ended the call. Usually it meant something like ''come and get me'' or ''pick me up, Mom'' but they didn't get charged for the call, as the person said the person asked for wasn't there. I did this for a year, then we moved to another city for college and I was glad to get a different job there.
The worst question, one we all got usually at least once a day, was when people called and demanded we call the White House, person to person for the President. And we had to do it, even though we knew the call would never get to the President. So, we would make the call, and when the White House answered, say ''I have a person to person call for President ---then of course the White House operator would say, he isn't available. The caller would leave a number, but of course no one ever called them back. Then we would have the callers that would call the operator and say they just knew we knew secret numbers for the President, and we better hurry up and get him on the line, as the caller had something to say....we were also swore at more than any other job I ever had, past or future.
A good job, but one that could try anyone's patience.
Any other former telephone operators out there?
13 people like this
11 responses
@snowy22315 (188193)
• United States
24 Apr
Oh wow, people are crazy aren't they? That reminded me of some of the crazy calls 911 operators get. When I was in 5th grade I wanted to be an operator. My mother said it would be a good job for me because I liked to talk. She also suggested lawyer since I liked to argue.Bith were probably true .
1 person likes this

@snowy22315 (188193)
• United States
24 Apr
@MarieCoyle I know .I have heard some of them. In fact, Jay Leno used to have a segment on his show that dealt with them
1 person likes this
@MarieCoyle (43036)
•
24 Apr
I didn't like just sitting all day long. You were literally stuck at your switchboard until your relief came, for a break, or to go home. You couldn't even stand up.
Yes, 911 operators get some crazy calls, too--really crazy!
1 person likes this

@DaddyEvil (146303)
• United States
24 Apr
Nope but that's probably a good thing... I would have made up answers to the really dumb questions... But I'm just nice like that... Why weren't you nice and help those poor people out with their questions? 





1 person likes this
@MarieCoyle (43036)
•
24 Apr
All operators were monitored, but they never knew just when--so you had to follow the rules and be polite, etc. When someone got out of hand (usually F bombs, etc.), we were told to pass them to a supervisor, and most generally the caller would hang up and start all over again.
I guess I wasn't nice...we were told we were not allowed to give out the time, as if it were even one minute off, the company would be in trouble. No cooking advice, health or child care advice, etc. All we were allowed to give out was numbers to emergency services (this was before 911 was implemented) so yes, I guess we were meanies, DE. 



1 person likes this
@MarieCoyle (43036)
•
25 Apr
@DaddyEvil
Often I found myself feeling badly for some of the people who would call us, they evidently had no one to help them.
1 person likes this

@much2say (57477)
• Los Angeles, California
25 Apr
Oh my gosh - I have not thought of "0" or operators in a very long time
!
Somehow I had very limited experience on the phone growing up. I only knew phone manners and such from observing my parents - and even they weren't on the phone often. I can't imagine people asking such crazy questions to an operator . . . that's so funny that they did! But you are a people person so I could see how you would do well to handle those kinds of calls.
I'm going to ask a stupid question . . . can we even still call "0"
?


1 person likes this

@much2say (57477)
• Los Angeles, California
11h
@MarieCoyle I'll bet you got good at managing the calls no matter what. I tend to have a hard time ending a call - I'd probably stay with a caller too long and get fired
. I suppose operators were a source for human interaction at times. Did you ever get prank calls too?
Yah, we haven't had a landline in years either. My mom does - it never dawned on me to try . . . I'll do it next time I'm there!

1 person likes this
@MarieCoyle (43036)
•
4h
@much2say
I just did the best I could. At times it was so hard not to just give the info they wanted, whether it was a recipe or directions or what time it was! But we just weren't allowed to. We did have a local time and temperature number, so I gave that number out to the people who wanted it. And yes, a person had to wonder that so many of those people calling us were simply lonely souls who wanted any type of human interaction! So sad....and we got prank calls. Once in a while there would be threatening calls such as ''I know where the operators work, I am going to be waiting for you in the parking lot!'' those calls went immediately to the supervisor who turned them over to police. I guess there were threats to safety, even then.
I would be curious to know what happens when you dial that ''O'' on the landline phone!
@MarieCoyle (43036)
•
25 Apr
We all just tried to cope with the strange calls the best we could. Some were funny, some were sad. Like I said, it truly opened my eyes as to how completely alone some people truly were, and how lonely.
I don't have a landline, or access to one. I wonder, if you pick it up and hear a dial tone, what happens if you push ''O''?
1 person likes this

@FourWalls (73910)
• United States
25 Apr
I remember calling the operator a couple of times. I knew the number for time and weather. I worked dispatch for UPS during the holidays, checking semi drivers in and out, but nowhere near what you would get. The first people to discover customer service was a horrible job was the telephone operator. 

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@MarieCoyle (43036)
•
25 Apr
Before I got that job, I never imagined the operators were constantly getting calls like they did, with such questions.
The tiny town my grandparents lived in, in southern Illinois, was one of the very last towns to actually get dial phones. I remember being very young and there was a tiny little house that was the ''operator's house'' and was manned 24/7 with one operator with a switchboard. It was basically one big room, with a couch and a chair and her desk and equipment, and a small bathroom. If it was night, she was allowed to rest on the couch if she kept one ear open. If she had to go to the bathroom, she went, and if the board lit up with activity while she was in there, so be it...there was no choice.
I still remember being fascinated by the black phone at the grandparents that had no dial on it, just the receiver. If they made a call, they picked up the receiver and the operator took the number and dialed it for them. This was all new to me at that age, as my younger years we had the regular type of dial phones in our home. As I am sure you know, people didn't use phones then like they do now, not even close!
1 person likes this

@LadyDuck (473065)
• Switzerland
Just now
@MarieCoyle - Calls were not anonymous, but people can be so gross when they think no one knows who they are.
@MarieCoyle (43036)
•
15h
Anna, there was basically nothing that operators weren't asked by someone...very graphic and not always nice. I guess they thought the phone made them anonymous? Anyway...at least some of the calls were funny, which would help break the monotony!
1 person likes this


@MarieCoyle (43036)
•
Just now
@TheHorse
I honestly don’t know. My grandfather hated telephone calls. He said the ring was loud and obnoxious (he was correct!) and in those days, you couldn’t turn the ringer down. But as for an additional cost, everyone would have had one as they went from party lines to private for everyone all at once, there was no choice.
@MarieCoyle (43036)
•
3h
The first dial phone installed at the grandparent's, when they were able to get one and the town did away with the operator in the little house, was a party line. There was always someone on it, if you really had to make a call or had an emergency, you had to get people to hang up. It wasn't a party line for very long--people complained too much that they could never use the phone, so more lines were put in the next year.
1 person likes this

@MarieCoyle (43036)
•
25 Apr
We tried to let the supervisors deal with the ones who truly needed help and they often had to call emergency services to help someone. It was interesting, and taught me a lot about how many people really needed support.
1 person likes this
@celticeagle (173502)
• Boise, Idaho
24 Apr
Yes, there are. I was a long-distance operator here in Boise, Idaho. I was at the Mountain Bell office here until the divestiture in about 1980. Then we were all computerized. Used to do everything manually. Counted coins at pay phones and set up conference calls with people from all over the world. I loved it, and I worked with some great people. We used to get people calling with silly questions. Little old ladies who called to ask us the time nearly every day. I remember collect calls and person-to-person ones on Mother's Day, too. How fun!
1 person likes this
@kaylachan (77131)
• Daytona Beach, Florida
24 Apr
I was to young and opperaters were being phased out as touch tone started becoming more of a thing. But, yes before 911 was a thing, you did it all.
1 person likes this
@MarieCoyle (43036)
•
25 Apr
Yes, people seemed very dependent on the telephone operators to guide them. But there were limits on what we could do...I am glad we do have 911 now.
@wolfgirl569 (114900)
• Marion, Ohio
24 Apr
That shows people have always been nuts
1 person likes this
@MarieCoyle (43036)
•
25 Apr
Haha, you are right, Eva!
Some were rather crazy, some sad, and some downright pitiful. Just like life in general, but over a phone line.
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@MarieCoyle (43036)
•
25 Apr
There were times when it would have been easier to give the answer the caller wanted, rather than saying we were sorry but we could not give out advice, we weren't allowed to. I recall so many questions, and yes, a lot of calls to the operator over Thanksgiving and Christmas about how to cook a turkey and how to make the gravy!
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