Is the customer always right?
By floresalex23
@floresalex23 (97)
Philippines
December 17, 2006 3:32am CST
To fire or not to fire the customer, that is the big question. What if the customer is a badmouther? What if he bought something from your clothing store, used the product for 3 months and then sends them back? Well, successful organization would say, "Fire them! Politely decline to do business with them. Don't keep promises you can't keep and move on." They would fire the 1% of their constituents that cause 95% of the pain. In today's ultracompetitive market, what do you think?
9 responses
@alphabeata (106)
• Philippines
8 Jul 07
Business ethics dictate so. Rules are rules..... as Tide is Tide.
@LittleMel (8742)
• Canada
15 Apr 07
Over here I had one bad customer once. She signed a contract with us and then wanted full refund or most while the contract stated 50% is not refundable. She threatened to make it legal, so we called our lawyer and she said if the contract is signed there shouldn't be anything to worry about. So we returned half the money plus a bit more because at the time there was some work we didn't finish yet, the deadline is only 2 months away anyway.
Maybe this is something you should do. Protect yourself. Customers are humans too, like us. At times they act like God, even when we treat them fairly. Competition is hard, but if you protect yourself, you wouldn't go down that easy. It will be different if you treat your customers badly, then you will definitely lose, since any of these customers could've brought you more customers if you treat them fairly.
@gianbryant (972)
• Philippines
23 Feb 07
i dont really believe the saying "customer is always right". a lot of customers are rude in general, so i dont agree with that at all.
@aries_0325 (3060)
• Philippines
22 Feb 07
Yes, costumer is always right. If the costumer know they rights they must know they obligation. A product more than 1 week they purchase is already no warrant/no exchange items. You can entertain what is the problem and explain. And in the first place the buyer or the seller have no rights to telling bad words or insulting.
@chrmdarcher (276)
• Philippines
20 Feb 07
I think that a customer is only right at a certain degree. I used to own a computer shop before and I've encountered lots of customers who are badmouthers and thinks they know better. But of course, you can't really argue with customers if you don't want your business to have a bad reputation. Patience and listening skills are really the keys to get along well with customers. Just patiently listen to what they have to say, especially to irate customers, then find other means to solve their dilemma and make ends meet.
@angelblush (75)
• Philippines
4 Apr 07
Well... as what others have said customers are the bloodlines of the business. I guess if you encounter such customers best way to handle them is to kill them with your service and of course discuss with them nicely.
@tmnjyk (3486)
• Canada
6 Jan 07
Well I believe in the saying customer is always right. No matter what.
Customers are the life bloood of the business. So it's only appropriate that business owners treat their customers very nice. After all, they are nothing without their valued customer.
@filipina81s (56)
• Hong Kong
5 Feb 07
I believe in the saying customers are always right. I think this saying is just trying to tell employees that we should give the best quality service to our customers and try to be patient of them.
