my poor patient

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In my feild I met a lot of people...sick and very poor.There was one patient who had met a vehicle accident his femur was turned into peices 3rd degree case in ortho.I asked him why he's not yet scheduled for the operating room?For the fact that he had been in the ward for almost two weeks.He replied we have no money for the operation.Isn't this a public hospital and the government are suppose to take care of the billings? I sadly replied we run out of supplies for such operations that's why we need your contribution.He ask where did the money of the people goes.I replied well then they are spent for your foods while you're here...My patient says I don't care if I don't eat as long as they will help me fix my broken legs...Here's the question if you were on my shoe how are you going to defend the hospital situation without hurting the feelings of my patient?And technically tell him we can't help you buy your supplies during the operation?