Calling Help desk?

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You are in America, UK or Australia, and you got to call customer care. You are probably going to get connected to someone in India. And that in itself might make you angry, or maybe they want to transfer you to someone else, or they are suggesting something. Whatever be the reason you are angry, they are frustrated and above all you are not getting what you wanted. What can you do? First of all, you got to understand that they want to help you. Forget about kind heartedness... their calls will be monitored, and so they incentives will depend on how well they do. So try to keep an open mind, dont think that they just want to ruin your happiness. Instead of shouting at them from the very begining tell them calmly what the problem is. They might ask you some questions. They are not trying to blame you, all they want to do is get the facts straight, so that they can understand what exactly the problem is. Remember they cant see you or see what has happened. All they can do is assume what happened based on what you said. So when they ask questions give answers. try not to repeat youself unless you think they didnt understand what you said, or if they ask you to repeat it again. its just like going to a doctor. he can get some info from checking you and you got to provide the rest. they may tell you what to do, ask them why it happened and how it will be resolved. if they want to transfer you ask them why, if they dont give you a reason. but one important thing is that they want to help you, because if they give you a wrong solution then you will be back more angry. so they will try to be helpful. sometimes you may not know it, because they may not be allowed to reveal some information. i have had experiences where i suggested customers to do certain things, one customer did and i was able to waive certain fees for her. but she realised that only after she took my suggestion. it cost her $2 more, but she saved 15. in some cases the customer refused to take my suggestion, because i was trying to get more money, i tried twice, but atlast had to go with her choice. she never knew what she lost. in yet another case there was a time limit. i told her that she had to do this immediately and gave her a reason, but she wanted to know everything. i tried to make her understand the urgency, but she didnt trust me. by the time she understood what had happened it was too late. there was nothing i could do, nor anyone else. and if you think you are being given the run around, ask for supervisor complain to him and explain what has happened. if he doesnt seem helpful ask him or her, to give you the address where you can sent a written complaint. but remember one thing, if you get angry then they are not going to take you very seriously. be calm, dont make threats, tell them calmly what you have gone through and if you are not given what is the option left for you, namely write to the company directly. i am sure they will listen to you. i am sure there would be a lot of questions. i would be glad to help you with any of your questions, that is, give solution till the extent of my knowledge. and i am talking about customer service, not tele-marketers. do check back because i think you will find better and more suggestions once questions have come in, and once others from call centre industry has given their suggestions.