Happy Christmas!! We failed again!!

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My GF and me, for last two years are trying to make cakes at home. We have oven, and all ingredients, mixtures and evrything. But alas! the cake is not coming out proper! Sometimes it is crusty,while other times it is not puffed up as a cake. We are doing it everything as described in the cook book but still it is everything but not a Cake in proper. Whatever is prepared, taste good but those are all but cakes. Can anyone from you serious enough to tell us the trick to make our cake? Please..