Was I to pushy

I think you were perfectly inline. When you purchase something that expensive and it doesn't work, it isn't a return. It is an exchange. They should have honored the product exchange and not given you any grief. I do understand that they have a store policy, but you should have been told that prior to purchasing the item. If you had waited until the 28th, you probably would have gotten a rain check and had to wait for the product to be in stock. If the one you bought was broken out of the box, then I am sure there were many others.

If you had put in an order for an exchange, your daughter would have received the one she wanted. An item this popular is restocked on a frequent basis. You just needed to have patience, and your daughter would have had to have waited for what she wanted. If you had gone elsewhere, you would have had the same issue. No store did any returns/exchanges the last couple of days since it's boxing week sales. And how old is your daughter to be crying in public about something that is easily replaceable? They bend the rules for you, they'll have to do it for others and it's not right.

In this case, I don't think you were pushy. I always think Customers have their rights, and the shop should provide good customer service to satisfy the customers. Of coz, the customers can't be very irrational, but you are just asking for what you should ask, that's totally fine, isn't it? And you've got a broken item, of coz they have to exchange it for you.

Linda345, I don't believe you were push at all. If I were in your shoes I would have done the same thing. First off this is your child you spent your hard earned money and it wasn't like you were exchanging a gift as you stated. This is a broken item and it needed to be returned. If you never try and persist of things yoiu believe in than you will get know where. Just like the guy at the door at Best Buy if you weren't persistant your daughter would be miserable right now.

No, I don't think you were being too pushy. I would do the same thing, except for the fact I don't have kids. I haven't heard of a Zen, but I have heard of a Zune. Is that the same thing?

you did the right thing they have a very nasty policy anyways. the 28th..please!

I don't think you were too pushy at all. It's amazing what you can do when you speak to a manager about something. They are most concerned about keeping you happy so that you purchase from them again. I think it's most important to request talking to the manager when the employees can't help you with a problem because they know more about what's going on, policies, etc.

You are the Customer. You are Right. Best Buy need to remember that (but, no doubt the lackeys were only following orders)! Welling eyes, especially in small children, often work wonders. Nothing can be more embarrassing in a crowded shop than an unhappy child. No, of course you weren't too pushy. The thing was broken. They sold you a pup. That is not a good advert for Best Buy, at the very least. I would have told them to let me know as soon as they had a new delivery of the correct colour so that it could be exchanged!

No Linda you did right as there would not have been any left by that time. And why no returns till that Date here you return it on the same Day if you have to. No, Girl, you did great there as I think I would have done the same.

I do not see anything wrong in what you did. You bought a defective brand new item from that store. It is your right to demand for a replacement. It is good that you asked for the manager, because the guys you talked to first have no power to decide if you could have the Zen replaced. They just follow orders from the upper ranks.

You should of been that pushy. Some people aren't pushy enough and just give up on things when the customer deserves to be served appropriately. Just today, I went to pick up bridesmaid dresses for my friend who is getting married in April. There were supposed to be 8 pieces....4 tops and 4 bottoms. Also, there were supposed to be 5 sashes because when I picked up my top and bottom, I was told the sashes had already been picked up. Well, today, there were only 7 pieces and 4 sashes according to the computer. One bridesmaid had supposedly cancelled her bottom and sash. I knew this didn't happen because this store is 2 hours away from the bride and all of the bridesmaids except myself and that bridesmaid hadn't come down since we ordered the dresses. I kept pushing that it be dealt with because I wasn't leaving without all of the pieces! They ended up finding the skirt, but no sash. The manager just kept acting bewildered and finally said she would see if there was a sash out on the sales floor. There was and she put it in my bag as if she was doing me a favor by "giving" me this sash to replace the one that my fellow bridesmaid purchased and they LOST. I was furious, but I wasn't leaving there until they fixed it. They kept wanting to call the bride and confirm what had been purchased, which infuriated me even more. I was there when that bridesmaid purchased it and there was no reason for the bride to know anything about any of this until it was fixed and not something she had to worry about. Incompetence.

I don't think you were pushy at all. Warrenty is warrenty. You paid for it, it was broken, it's their responsibility. They should have taken care of it right away and not made anyone wait until the 28th. You didn't make them wait 'till the 28th to pay for the Zen right? They shouldn't make you wait either. That's horrible. .

I think if you purchased it and their product was broken they needed to exchange it then.. if they wouldnt have I would have been contacting the BBB.

No, you were not too pushy at all. Good customer service is what keeps businesses alive and growing. Good thing you spoke with the manager and got it solved quickly. Your daughter can now be enjoying her gift even though it's not her first color choice. You did the right thing in this situation.

you just did it because you love your daughter so much and that you don't want her to feel upset. being too pushy is good sometimes. for as long as you are not hurting anyone, it's okey. for as long as you are doing it for a good reason, it's okey. for as long as you know and believe you are right, it's okey. and most importantly, if you are doing it for your daughter, it's okey.

Yes you were pushy but that is what a parent needs to be you can't be a pushover and let them treat you any kind of way you were fighting for your daughters media player. I got my son one for christmas but found out he didn't even want it he wanted a video ipod so I gotta take it back and get him a video ipod now. What you did was completely understandable and don't think you are to pushy.

i think you did the right thing..when u spend alot of money on a item it should work! as for the policy on no returns till the 28th ..thats ridiculous. people want it sorted out straight away.

What is the reasoning for no returns til the 28th? Because I have never in my life heard of that. I'd probably do the same thing, and insist I get a new one since it's broken.

I think you did the right thing. You know your rights and too often shops try to get out of things like replacing broken items.

I commend you. These days there is a standard response we recieve from most companies about policy. Usually when you go to the top, they have more authority, and they do not want a scene. A lot of people would just accept what they heard first and leave. This is what they are hoping for, but in the few that go to the top they are usually, but not always satisfied by the end of the meeting. I always go to the top if it is something I know is right, and that they should do. Keep it up if you want to get through all the B.S. these days.