National Grid is Mean!

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I have national grid for my electric company. Well due to the october storm we had, they everybody's bill would be higher because they didnt count october in. Well I just recieved a new bill and it was $341.95! My mom just got hers, it was only $90.50 which it always is. I called them and they said, well everyones house is different so everyone will not be charged for october! wtf??