Sales People Should Stop Whining

An example of how customers can be stupid: I work in pizza, and one of the first questions I ask when someone calls to place an order is a request for their phone number. I'm familiar with most of the three-digit prefixes, but with cell phones in such popularity, I'm hearing unfamiliar ones. So I have to ask if it's a local phone number. Very often, they answer "It's a cell phone," which means I have to ask "Is it a local cell phone?" That's not necessarily complete stupidity: The customer is so ignorant that he thinks he knows better than I what information I need, even though I ask him exactly what I need to know, and it's a yes or no question. There are more glaring examples, but that's the one I'm getting most frequently these days.

I agree that salespeople should be courteous and not be whining to customers. If they are that unhappy with their job, then they should be doing something else. But I also think customers should be respectful to salespeople and treat them the way they want to be treated. It goes both ways.

A lot of customers are rude. And they will demean you for working retail. I worked it as a 14 yr old kid, and people treated me like trash. I was always very nice, and a little shy. Don't yell at me (including cursing!) because the computer didn't ring something up right. I will fix it without issue, but there is no need to yell at some poor kid. I don't put the prices in the system. I'm glad I quit that job years ago. I'd never work retail again. I've seen customers make cashiers cry. Do you think that's right? Don't take it out on them because you hate your job.

I had a car salesman tell me he had 3 kids to support and that if I bought the car it would help them alot. I told him to get a better job and left.

I worked at J.C Penney about 9 years ago. I have since had a couple of other jobs in manufacturing. I can honestly say that working at J.C Penney was much more stressful then any other job I've had....and it also paid me next to nothing. Customers can be downright abusive to sales people....trust me, I went home crying from that job on many occasions. In my opinion, retail doesn't pay nearly enough for the crap that sales people have to take from customers. On the other hand, if a person cannot deal with the stress in a professional manner, they should find a non-retail job, like I did.

I agree with you ..

Well people should be allowed to vent. Just as you are about Sales people complaining. :) heh I worked retail years ago while in University and I have to say it was the hardest job to deal with for me. Some customers were really nasty, nastier than I have ever seen before. Sometimes I think they were taking out their bad day on me. I think that while yes they are on the lower end of the employment ladder, SOME people tend to treat them like autonomous beings rather than people.

actually there are good salespeople and some that are not. i havent had a bad experience yet with sales rep. but i do admit thought here job is hard and for one thing i would not take a person being rude to me.sorry i wont stand their and let them dish out on me for no reason. thats one thing i will never work and that has to do with people.

I agree.But sometimes the customers' attitude is not polite, not only sale people should learn how to respect others but also do customers. Is it right,isn't it?

I have observed it many times. When you have a good service, even they ask for money which doesnt worth it, you dont like feel like coming back without buying something. Recently i visited a shop, i bought some of the sweaters and asked him for a blanket. He said its not there. I said fine, then he sent his shop boy to get it from some other friend's shop. I told him, no we dont have time, we will see next time. Still he amde us wait. Then he bought it after 15 mins, then he said it costs 1700 bucks. I told i have the same, quite thicker than this blanket, it costed me 1200 bucks. As soon as i told that he said you dont have sense to check the quality, and he put that in. I got so pissed off, then i didnt even buy anything i just came off. I told him you dont talk about my sense, its my money i give less or high. The way you treated i know how much you earn more from other people. i just threw the sweaters on his face and i came off. So salesman should stop whining or talking rude. They should offer a good service, so that you feel happy and buy something even though it doesnt worth it.

i have worked as a sales man .i have also seen the ups and downs of the job . a customer is usually rude when the sales person really gets desperate for a sales pitch and starts harrasing the customer .even i get irritated when today a sales person starts phoning me now and again even though i have refused to entertain any product buying from him . the sales person should try to be more understanding of the customers privacy .

I agree with you up top a point, yes it is a job. However, when I go shopping I am trying not to be rude to the shopping assistant, they should not have to deal with rude people. Sometimes it seems like a lot of people are taking a lot out on the shopping assistant and that is not right! They are there to do a job, not being tramped on.

i agree im sick and tired of being treated like scum by sales reps and customer service reps as well because for all you know when i walk in a store i may be rich and wanting to spend 5000$ but if you treat me like im nothing chances are ill take my business elseware granted i dont have 5000$ to spend but still.

I know what you mean, I hate those people that come to you trying to sell you something and they keep on pushing it even thow you said NO. I actually work in a place like that and I hate my job. Does somebody know a way to make easy money?

If sales people and customers could show one another mutual respect then this sort of thing would never be an issue. Sales people are people too. Customers walking all over them because it is a sales persons job to help the customer is completely wrong. The sales person is not obligated to go out of his or her way to provide the customer with service. If you want exceptional service you should be an exceptional customer. Treat everyone with a mutual respect that is the bottom line. If you expect good service then be a good customer. Don't come in a store and throw your bad attitude on the people that are working. If someone hits your car with their door in the parking lot don't come in and snap because a sales associate doesn't have everything together for you in one minute. Maybe the sales person is busy with other customers and that is why they haven't had the chance to see you yet. This is a serious problem with people her ein America. We all have a sense of entitle ment and feel that we should have the best service all of the time. Try putting the shoe on the other foot before rushing to judgement on sales people. I have done it before, I don't anylonger, but I am able to understand what some sales people go through every day.

Customers need to show respect to the sales person as well. I have never, ever had a problem with a sales person in my entire life. Maybe because I'm a good customer and I show respect and I get respect in return. Works both ways. It's not always just the sales people that act out.

I do think that it isn't good at all for sales people to call a customer stupid! I hope that you have not had this happen to you. Some sales people are not very helpful at all. Others are far too helpful when you are not even looking for any help. And you are right, it is just a job like any other.

I have never worked in retail but I know that is hard job because you have to please so many people and there are some pretty rude people that go into stores. I have seen a number of people go off on someone who works at a store because of some stupid reason. I don't think people understand how hard it is, I think people need to put themselves in to the other persons shoes before the blow up at someone because of something they can't control. I have never had a problem with someone calling me rude as a customer.

I see sales clerks and other service industry personnel on the job acting as though it's a terrible hardship for them to be asked to do their job. I've seen personal phone calls and/or interactions taking place while clerks are supposedly tending to their customers, and I've seen customers become horribly rude and condescending because they know the service person is in a position of "less" power. I tend to believe that during the last twenty years or so people have either forgotten or not been taught basic manners and respect. Take a look around: A good deal of America walks around with an air of entitlement and an "ends justify the means" mentality. "As long as I get MINE, then it's okay," seems to be the prevalent attitude. And it's everywhere and spans all generations and it's both scary and disgusting.

When You have conversion with customers or users of some institution, You must know that they are always right. This is old rule! If they say something bad about everything You must accept this.