help! I can't open my e-gold account! / myLot

Philippines

January 20, 2007 9:04pm CST

I forgot my passphrase so inevitably, I really can't access my account so I emailed e-gold telling them that I forgot my password so I have to receive their temporary password so I can open my account but I have not received any emails from them (I wrote twice). What am I to do about it? email is the only way I can contact them but they are not replying. I'm beginning to get worried and irritated already.

3 responses

bubblgum25

@bubblgum25 (185)

• Philippines

24 Jan 07

That happened to me a few days ago but egold replied...you might wanna try to check your spam/bulk mail folder. it might have been automatically placed there. or if you have software that checks/scans spam such as norton antivirus.mcafee,etc,it could've tagged it as spam as well. Well I hope this info helps and i hope you get to access your egold acct.

1 person likes this

@sassyces (1602)

• Philippines

24 Jan 07

Thank God, after 2 emails and almost 2 weeks of waiting, e-gold has finally emailed me, asking for my postal address!! Now I feel relieved! =) Thanks for your reply BUBBLGUM25! =)

1 person likes this

crazy_me

@crazy_me (588)

• Philippines

22 Jan 07

Has this problem been solved already? Do you still have e-gold in that account? If you do not have e-gold in that account, just create a new one. That is allowed according to the FAQ section in e-gold.com, as long as you keep your account information valid. That is what I did when I forgot my passphrase. I e-mailed them first informing them that I forgot my passphrase. In the reply I got, I was told to type my complete postal address so that they could send me a temporary passphrase via postal mail. Due to security reasons, they are unable to provide a passphrase via e-mail. Well, that was last December 15. I do not know if they still send a temporary passphrase through postal mail. Geez, that could take long. So I decided to just create a new account. I hope your problem will be resolved soon.

1 person likes this

sassyces

@sassyces (1602)

• Philippines

23 Jan 07

That egold account is where mylot paid me ($29 +) so even if I will create a new one, I still have to retrieve my password for that account so I can access the fund. Thanks for your response CRAZY_ME.

1 person likes this

tmnjyk

@tmnjyk (3486)

• Canada

25 Jan 07

Sorry, was late for my advice, but I'm glad you finally found out a solution. To me, all my email address and account everywhere I always have a different password, so I always have a small notebook here for all my passwords in every account I have. And this notebook is always in my purse. So when I go out, even not at home, I can access my accounts.