When is it time to look for a new job

I suggest you hang in there, learn the ropes more, look for new and innovative ways of handling your customer (no matter how irate they are), and also find ways on how to reduce stress, that really helps a lot. I've been in this industry for more than 2 years now and I would have to say I've grown as hard as a concrete wall. Whenever a customer call me names I just laugh at them (on mute of course). That really proves how I am better than them. :)

Obviously they must think a lot of you since you were promoted. Are there other opportunities within your company? If not, you can always look for another job. You should find something you enjoy doing. If customer service is not your thing, try something else. There are many opportunities for bright, hard working people. If you need help, check out these sites. http://www.givemebigmoney.com http://www.simplyhired.com http://www.indeed.com Good Luck!

It surprises me whenever I hear someone say they don't like customer service but it is definitely not for everyone. I LOVE customer service. Nothing makes me happier than to have an angry customer hang up with a smile on their face. If there is nothing but call centers in your area, then I guess you could try to learn some good customer service techniques. Always smile before you pick up the phone. Be pleasant, no matter what. Don't let any "attitude" seep into your voice. But if you have a choice, you should look for something else. It really isn't for everybody. I have coworkers whose customers are always mad with them because they have to prove they are right. The customer is always right. Good luck - I hope you have some choices, and if you don't, if you can learn to enjoy customer service, it is very rewarding.