No Listening? No Common Sense?
By berlynn1975
@berlynn1975 (737)
United States
February 6, 2007 9:42pm CST
I was in the mood for a root beer float. So, where did I go? The local A&W. I'm sitting at the drive up speaker and wondering why no one is waiting on me. There's a sign in the window and the business is in darkness. But, I really want that float. So, hmmm..., there's a McDonald's across the street. Well, they have root beer and they have soft serve ice milk (lower fat than ice cream). So, they have the ingredients.
At the drive up ordering station, I ask if they sell ice cream sodas. No. OK, well, I say, "May I please have a large cup with a medium soda in it with an ice cream, MINUS, the cone in it and charge me for the soada and the ice cream?" She agreed.
I pull up to the window, and there's an ice cream cone (yes, cone wrapped in paper and all) and a medium soda filled to the brim and capped.
OK. What did this girl not understand?
It was as simple as hitting the button on the machine to dispence for med. (which I know McDonald's has - they did when I worked there 15 years ago!!) and w/the extra room, putting some ice milk in. Come on. How difficult is that?
Oh, by the way, it was after 7 pm, and closer to 9. I'm assuming this girl had to be at least 18 years old.
4 responses
@howard96h (11640)
• New York, New York
7 Feb 07
Thank goodness you did not ask for an egg cream. LOL
@berlynn1975 (737)
• United States
7 Feb 07
What the heck is an egg cream? Seriously. Or, is that a joke?
@howard96h (11640)
• New York, New York
7 Feb 07
I am sorry, let me explain, It was a very famous NYC fountain drink, egg creams are made with a mixture of milk, chocolate syrup and seltzer. The seltzer causes the mixture to foam appearing to look like beaten egg whites. That how they named it egg cream. It is similar to a "float". :)
@berlynn1975 (737)
• United States
7 Feb 07
Thanks. That actually sounds really good.
1 person likes this
@berlynn1975 (737)
• United States
10 Feb 07
That's for sure nmw. I did explain it well. I even "poole" a teenage girl I work with, and even she agreed that the other girl mustn't have paid attention.
@bonbon664 (3466)
• Canada
7 Feb 07
I find that very comical. I find that customer service people can't handle anything outside the little pictures on the wall. I'm not surprised that this happened to you. I go out for the coffee at work, I was at the drive thru, and ordered 8 coffees. I got to the window, and they asked if I needed a tray. I couldn't help it, I said "No, I'll drink them here". 8 coffees, one person, and do I need a tray? Gimme a break.
@berlynn1975 (737)
• United States
7 Feb 07
That's a great response about you drinking them there! I think these customer service people need to be trained in listening to what the customer actually requests - not what they're expecting to hear. Sometimes, they do need to think "out of the box". Also, another would be ettiquite (sp?).
Well, maybe she learned from this experience.
@lainybabig2003 (64)
• United States
13 Feb 07
LOL amber that is the funniest thing ive heard in awhile. good thing im not like that! haha. when i was in culinary arts when i was 16-17, a few times we had to waitress and serve lunches in the restraunt part of the class. so many of the other students were just like that! a teacher would order the main entree, say its fried chicken. so the teacher would say, "may i please have the fried chicken with a decaf coffee". most of the students would be like, "the main entree, right? and would you like decaf or regular coffee?" i always laughed at that. all the customers (which were other teachers at the tech) would say that i was the only waitress/student with common sence. go figure!
