Rude people at work.

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Have you ever noticed that each day you go to work, there's always that one person who's just gotta be rude to everyone? I work at Tim Hortons Donuts. I just started there last week, monday was my first day. I think it was either tuesday or Wednesday that they had me in the drive-through for the first time. I had the headset on, and I was taking money and handing people their orders. I wasn't taking the orders myself, that was for someone else to do I was told. So I got this one woman, she handed me her money, A $20 bill, and as I took the money, I handed her what she ordered, or so I thought. Turned out that someone didn't have time to take an order and put it into the computer, so we were behind. There were a whole mess of people in the drive-through that day too. Anyway, next thing I know, there's a sandwich being thrown at me through the drive-through window. She was ANGRY! She started yelling at me and saying things like "I didn't order that! I wanted a blueberry muffin!" and it went on and on and on... She was also saying "It shouldn't cost me nearly $4 for a muffin! Your so dumb!"... yadda yadda yadda. So, I apologized and talked to a manager about it and she's just sitting out in her car being angry and freaking out. She wanted her actual change back and I told her she'd have to wait so I can get into the cash drawer. She didn't like any attempt I had made to correct the situation. I spent the next twenty minutes correcting all the orders... a manager was also freaking out on me. I don't really think it was fair that so much work (that I don't even know yet) was put onto me. Rude people are so terrible!! I felt like no matter what I did, I couldn't get it right. It was awful!! Ever feel like that?