Connection to Net
By Gabs
@gabs8513 (48686)
United Kingdom
February 15, 2007 7:44am CST
Ok everyone as most of you know I have moved.
Well I was suppose to be connected to phone and Net on the Tuesday, I was looking forward to seeing all my Friends again, as I felt lost without them all over the Weekend.
Phone gets Connected, Modem arrived, so I set of to work to get connected, yeahhhhh.
Ok everything is done, but, no Internet. I try all sorts still no Internet. I phone the Server. They run me all afternoon and majority of the night through troubleshooting, then at 8.30pm they tell me the Modem has to charge. Great, I guess they couldn't tell me that at 11.30am. Next Day still no connection. I get told to wait a couple of Hours and I will be connected. Ok , I wait. 2 hours later, guess what? Still no connection. Now I am getting mad. I phone the Server again. And again I am being put through all the Troubleshooting for hours. Ok, now I am getting mad. They tell me that they will pass it on to the Fault Department and that I will hear in 48 working hours. I tell them politely, that I do not think so, as I was suppose to be connected Tuesday and now it is Thursday.
Friday. Gabs is livid, they ring up and say, we would like to try the troubleshooting again. Again for 2 hours we are going through it, I am getting very frustrated. Then they say ok we will have to send an Engineer out, but no spot available till next Thursday. Now Gabs looses it. I demand that something is done a lot sooner. I question about Dial up and they say it costs. Then I tell them in a calm Voice, if they want to keep my Custom, they will put me on Dial up without charge. I tell them that as far as I am concerned it was obvious to me on the Wednesday that an Engineer was needed and it took them till Friday evening to figure it out.
Well, they agree to the Dial up.
Now it is Thursday today and I am waiting for the Engineer and by God he better turn up.
12 people like this
31 responses
@KrazyKlingon (5005)
• United States
16 Feb 07
I'm not sure about the technology over there, but if you're on broadband, such as cable-modem or DSL, it does take about a minute from when you plug in the modem itself to be completely online. Usually (from experience) the first thing they do is change the cable-modem device. If they did that, & that didn't work, then yeah, someone should hae been sent over.
Well, here in my area, there's only around 2 1/2 hours of Thursday left. I imagine that you must be 2 1/2 hours into Friday already. I guess this is another "To Be Continued..." situation.
2 people like this
@KrazyKlingon (5005)
• United States
16 Feb 07
I wonder how those people would react to a blonde batting a baseball bat ... would they get scared into shape or what? This much I know - their brains must think that they're blonder than you.
2 people like this
@weemam (13372)
•
15 Feb 07
we had problems like this at the weekend too gabs but I am not going into it here ( didn't understand it all anyway lol ) mine I mean not yours , I hope it was a freephone number you were on , I was paying over 7p a min to listen to horrible music , anyway have you got your broadband yet , hope so xxxxxx
@caribe (2465)
• United States
16 Feb 07
Gabs, I feel your pain. I am having internet problems also but in Nicaragua. I speak enough Spanish to get by but not Spanish computerise. My husband is fluent in Spanish but doesn't know much about computers. I have been having problems for three weeks where I have been offline more than I have been on. It is a phone hook up and the internet blames the phone company and the phone company blames the internet, although they are the same company. The left hand doesn't know what the right hand is doing. I would love to have a cable connection but it isn't available in my area. My problems all began when an idiot working for their phone company climbed the pole by my house trying to fix someone else's phone service and in the process disconnected mine. I finally got it connected again but it wasn't clear like before and it affects my internet connection. I totally understand your frustration. At least you have a light at the end of your tunnel and I am not at all sure there will be a light at the end of mine. I miss my friends at myLot terribly and can only get on about five minutes at a time without being disconnected. Good luck to you and your internet service. I need more than luck with mine, I think. Anyway, just know that you are not alone in your misery.
@caribe (2465)
• United States
16 Feb 07
Everyone says that the old type of phone line works better with the internet than the new, so with much trepidation I have put in a request to exchange phone lines with my sister-in-law. I don't know if it will be better or worse since I really don't think anyone here really knows what they are talking about. It will be another week before they change it. Right now I am a "wait and see" mode. I hope your modem gets up and running really soon. I would love to get the satellite link but it is so expensive here that I am going to try this other thing first.
1 person likes this
@gabs8513 (48686)
• United Kingdom
16 Feb 07
Awwww Caribe I am so sorry and I would say that your Phone Company should come out and sort it. Why doesn't your Husband speak to them and then translate to you what to do. See here I have Phone and Internet on the same Company at the moment. I really hope you get this sorted, as I know it must be awful for you. You should demand for someone to come out. Oh I am so sorry for you. Please keep me informed how things go.
1 person likes this
@shelagh77 (3643)
•
18 Feb 07
Yes, it is very unfortunate that in some areas there is no competition for service so that particularly company spends a fortune trying to get new customers and convince everyone they are a good provider and then they leave the ones who have no choice without service until they can be bothered to connect them.
If you do find later on that another provider does connect up in your area you won't be able to get away from them either, we have been trying to get rid of them for two months and they keep moving the date. Currently if the most recent date they have given us is not kept to we will be commencing legal action, so you have been warned!
@patootie (3592)
•
15 Feb 07
Ohh dear, I do feel sorry for the poor engineer who finally turns up .. please just remember it probably isn't his fault .. make him a coffee and while he's working tell the whole sorry saga .. I've often found if I do that and then follow it up with a carefully worded letter to the Chief Executive Officer (or top man whatever he's called in the US) of the company I usually get compensated for my 'distress and delay in using the service/product' :o)
2 people like this
@kgwat70 (13388)
• United States
16 Feb 07
I am sorry to hear of this horrible experience you are having with this company. I have gone through the same situation as you and got really upset though I did not let them know how upset I was with them and their excuses and poor service. It seems like customer service now a days is not as good as it used to be in the past. I hope this modem situation gets revolved today. Are there any other companies that you can go through for service?
1 person likes this
@mansha (6298)
• India
16 Feb 07
Oh! Gabs nice to see you back, even if onthis temporary arrangement. We wer wondering what happened, infact you ae finally sleeping soundly on you own bed with bolts intact,lol. I have to mover in April too, I hope its a good place for the net as I am really addicted to this ona and really don't know how will I survive. Give them a nice talk up on this from all of us, want us to help you out, tell us the name of the company and we will all put in a deman for another server in the area, may be masses can movwe the mountain this time.
@samseiko (116)
• Malaysia
16 Feb 07
honestly sounds like what i had been facing these few days, until i keep phoning them up, and they got fed up and simply answer my questions =.= so lame
I wonder if we are in the same country =P
Until today my connection was ok and is up for me to connect and do my online stuffs =.= just because of one transferring all my online things will have to postpone or stop!
Well I dont care anymore as long i can online now everything is cool now =P so my advice is be patience haha thats all u can do
1 person likes this
@ESKARENA1 (18261)
•
15 Feb 07
ohhhhhhhhhh gabs you are having a terrible trauma with this move, are you sure it was right for you? lol i too have had to use the quiet low voice technique before now it generally works. I think last time they cut me off the internet i told them they would fix it today, that is if they wanted to go to bed the same shape they woke up in. It more than not works
blessed be
1 person likes this
@emeraldisle (13139)
• United States
15 Feb 07
Oh I would be very lived. I've had companies do that but not usually for that long. They usually say after the first bout of troubleshooting they will send someone out. They should have as well and not put you through all that.
He better show up or I'm sure you'll give them more then a piece of your mind.
Make sure that they credit your account for the days you went without service. Many companies will still charge you unless you tell them to credit you. So make sure when you get your bill there is a credit for those days that you didn't have it. You don't want to have to pay for their problems.
1 person likes this
@greengal (4286)
• United States
15 Feb 07
Phew, it's a surprise this moving thing has taken a toll on you yet Gabs, you are really strong! After all the unwanted things that happened while you moved,if I were in your place I would be probably be cursing myself for moving..lol! But its good to see you back on myLot (I know, I should have told you this earlier)Hope the engineer turns up and you have no more hassles!
1 person likes this
@1983tyler (507)
• United States
15 Feb 07
You had a whole lot of patience. I don't think I would have been as patient as you. I'm glad they gave you dial-up.
1 person likes this
@gabs8513 (48686)
• United Kingdom
16 Feb 07
Yes but yesterday when I found out they reported it to the wrong Department and no Enginner was coming I had to make a new Appointment someone lost their head but the time I left the Phone. So the Engineer had better come this morning or else, lol.
1 person likes this
