I am being insulted ...i am feeling terrible

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hey guys, i just wanted to share my feeling with you as i am feeling so bad and hope you can cheer me up or make me feel better... well...i called the collecting agency to set my probleme with theme and all my prob is to pay 472 so i asked them to low it a little bit for me as i explained my financial situation that i can't pay that and i am moving by the end of next month into another place. they referd me to someone wo was really mean and start to insult me of beiing thief as i didn't that payment yet. so i hang up on hime and call the credit again;the woman i shoud say was so cooperative with me and she wanted really to help so she low the payment again but that wasn't convenient for me a guy came in the middle and start insulting me that i stayed after that phone call crying for long time.he said :" hey, you listen listen to me i am going to block your call with XYZ and don't call here again unless you agree to make the payment" i can'y believe it that was the rudest man i 've ever seen my hands are still shaking even though thhat whole story finished 4 houres ago....