Computer trouble

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I just got a new laptop. It's a toshiba and it wont rip cd's to the media player. It says that there's a plug-in error. I don't know anything about computers and I don't know what to do to fix this problem and it has me a little toorked off cuz i spent money on it and now it doesn't work. Can you help me figure out what to do? Do you know what's wrong with it?