What's the best customer service you've ever recieved, and the worst!

I'm a computer geek. Not an A/V geek. When I got totally stuck trying to hook my new Tivo, I called support for assistance. The rep who took me call was patient, helpful, and friendly. I can't think of ever having a better experiance. My worst experiance was with Comcast, while trying to cancel an account that had never been billed correctly, had never been adjusted correctly, and 8 tranfers later I was still talking to someone in the "rention area". And I was canceling because I was moving to new area that doesn't have Comcast as the local provider.

I dont have as long of a story as you, but the worst customer service I got was from a walmart employee. That place is so sketchy now, the guy i was talking to was high and acted like a jerk/retard.

That is a good story! The best and worst customer service I've ever seen happened all in the same incident. It happened at a place were I worked, not to me, but to a customer my coworker helped. It was a bank and this young lady was a customer service representative assigned to help customers having difficulty getting cash out of the ATM machines spread out over several states. She got a call from a fellow who had run low on gas and was just able to make it as far as a station that he knew had this bank's ATM machine. In those days you couldn't pull cash out of just any machine because they didn't yet have the global networks. He had to pass several other gas stations by because he didn't have cash with him. But when he got to the correct ATM it was malfunctioning. This girl used her own dinner break to drive over 50 miles to the location, and then took money out of her own pocket to loan the customer so that he could get where he needed to go. The happy customer insisted that she wait while he drove home to get money to repay her and in a short time did come back and give her the money. This was a company that always harped on the subject of "legendary" customer service, as if they had invented the term, so what did the managers do when the girl got back to work? Fired her, that is what. Why? For going to meet a customer on work time. How could they? Because although it was unpaid break time, she was just a few minutes late getting back. Hung on a technicality! That was both good and bad, but now there is more good. Several weeks later, when this customer called in again, he asked to have the same girl help him and was told she didn't work there any more. So he went to corporate and talked to person after person until he got to the president of this huge bank, and told him he should do whatever he had to do to get this employee back. At that time neither this customer nor the president knew she had been fired. But when he found out, the bank president hired her back and invited her to an award dinner where he surprised her an all-expenses paid trip to Hawaii.