Should Retail Worker's Be Able To Ask Parent's W/ Unruly Kids To Leave?

United States
February 28, 2007 1:54pm CST
I manage a women's accessory store in Queens, NY where much of the merchandise is easily broken. Everyday I have parent's come into the store who let their kids run wild, knocking things over, pulling on things or screaming like little maniacs. I have, on several occassions asked people to leave the store because of this. Most of the time I get attitude from the parent's and applause from the rest of the people in the store. When my daughter was a toddler I would voluntarily take her out of a store if she was being disruptive but I've noticed that parent's these days feel that their kids can do whatever they want and I will not tolerate it in my store. I've had parent's call my higher-ups and complain, trying to get me fired. When I explain what was really going on (the kid running laps in the store and knocking over expensive displays or banging into other customer's) I've been told that I did the right thing. Now, when a disgruntled parent calls my head office they don't even bother to ask my side of the story anymore because they know that I use good judgement in such situations. If you were shopping somewhere with your child and they were destructive or disruptive would you leave voluntarily or would you have to be asked to leave? If you were shopping somewhere and someone else's child was an irritant would you leave the store or ask the staff to do something about it?
1 person likes this
3 responses
• United States
2 Mar 07
It seems parents don't care anymore. They a whole list of babysitters, tv, school, employees in stores. I'm not sure why most people want children anymore. It sure isn't because they want to be parents. The is a restaurant in Kent Ohio that has the rules for dining there on the back of their menus. One of the rules is "If you can't control your kids, we have duct tape". Maybe you should post a sign of rules for shopping in your store. I know, very few parents would pay attention anyway. Good luck.
1 person likes this
• United States
2 Mar 07
I used to work at Wal-Mart. Some kids that came through my line were so horrible! They would knocked stuff off the impluse buy shelves, tear bags off the spinners, you name it. I even had one come behind my counter and knock over my trash can. And his mom just stood there, saying he was "just so spirted". People have no respect for anyone else anymore.
• United States
28 Feb 07
If I had a kid and he was being distruptive I would voluntarily leave the store. No questions. I'd grab what I had, make sure I had what needed...(lets say I had 0 diapers and it was an emergency) I'd grab that, pay and leave. I would not stay another minute to shop or compare prices. I think it's rude to stay. If I was shopping and kids were being distruptive, I would hope to god they'd leave or fix the problem. Nothing bothers me more than loud, distruptive kids when I shop. If they're not my kids, I don't wanna hear it! If I was an employee (I use to work at Walmart) I tried my best to ignore it. I would do something if customers complained though. I did my best to keep eveyone very happy while I worked. One time this kid was bawling and the parents, who seemed to be very nice people just couldn't console them. I ran to the front desk, grabbed a roll of stickers (the smiley face ones) and handed it out to the kids. Ohh! Their eyes got so big and they were happy. However this one family came in every other day, (literally) and they had like 6 kids. They were TERRIBLE!!!! But one employee told me, "They are regulars and give our company a ton of money. They spend a LOT!" So it was best to just put up with it. But I dunno.