this is for anyone who ever goes through the fast food drive thru lane
By cheekydog
@cheekydog (38)
United States
March 6, 2007 4:35pm CST
A few things to remember when you go through that drive thru lane at the fast food place....Most people dont realize that as soon as you get up to that speaker box at alot of places the people inside can hear you. Ok so we hear you fighting with your husband, yelling at your kids in the backseat, your phone conversation...."dont tell anyone but....." ok well you just told ten strangers....Wait until you are greeted and asked for you order. Dont just pull up and start to rattle off your order then pull up to the window. The order taker usually has more than one duty to perform and will greet you and take your order when he or she can ring it in properly. Think about what you are ordering,"and I'll have a coffee" then complain theres no cream in it, none of us are psychic.. Dont talk on your cell phone!!!! or worse yet when you are asked for your order tell the order taker to wait a minute, meanwhile we hear you chatting away on the phone while the people behind you are getting all agrivated, that is just down right rude. And if you are bringing in an order for the whole office, have it before you get to the speaker.0r better yet bring it inside. Listening to you take the order from everyone at the office on your phone then repeating it to them then to us is very confusing, as is someone ordering from the passenger seat and having the driver repeat it. and people wonder why their orders are wrong..Have your money ready, that is why we give you a total at the speaker, so you have time to get your money out. Most drive thrus are on a timer, and the time aloted for each car does not include you digging in your purse, getting your wallet out for the money, or fishing in your seat cracks for that penny. You know you are stopping, get it out before or when you are in line, Not when you get to the window. Our boss doesnt want to hear any excuses why we are at 40 or 45 seconds per car. When its cold out,remember that person at the window is standing by an open window all day long. Gloves are not always an option when handling money, if its windy hang on to your money till you are sure the window person has ahold of it, when your twenty dollar bill blows away dont look at us in disbelief, the person you handed it to has totally numb hands. Also dont just dump the money in his/her open hand for it to blow away even on days when its not that windy out. Open your window, I know its cold but the people inside cant hear you if you have your window half closed. Dont be ignorant, the person at the window has no control over the prices or menu variety. Beleive me the people with that kind of control dont work at the window or have contact with customers. I know for a fact that the people that I work with are nice to people and I know some of you are thinking "well the person that took my order was rude." Well that doesnt mean you have to be rude too. Most of the time when you run into someone who you think was rude to you... if you smile and be nice you will get a smile back, when you are rude back you just get more rudeness. I am not saying that you will never get the wrong order, I know I have. and I am not saying that you will never run into a rude cashier. I am sure I will get replies. well this person that and that person this, I know, we all have stories to tell about bad food service experiences. and getting the wrong order etc. I just want everyone to be aware. Maybe you couldnt be understood, for some of these reasons above. Maybe the person in front of you just ordered and drove up to the window. No one really took their order, soooo they paid for and got yours. If there is three sayyyyy breakfast sandwiches and coffees in a row but one is on buiscut one is bacon one is No cheese and the price is all about the same. it could go three or four cars before its realized that something is amiss. and all those cars got the wrong food. Is it the employees fault, not really, it is all because ONE person drove thru. I posting this just to bring some awareness to all of these factors that some people probably dont even know about or never even thought about. I know there are times we make mistakes, none of us are perfect. but we do strive to get it right every time. These are things that can make all of our experience better.
Thank you :)
2 people like this
2 responses
@treeoflife43 (118)
• United States
7 Mar 07
Thanks for sharing the other side of drive thru experiences. I enjoyed reading this, and have to say that I chuckled a little. I never go through the drive thru when I have entire office orders! It's hard enough getting it correct when I am inside and in person, let alone ordering a million different things through a drive thru! My only complaint about drive thru's is when I drive up, and am waiting, and the person doesn't say anything! I understand if they are busy, but at least say, "I'll be right with you"...otherwise I'm left to wonder if they even have any idea that I am sitting there or if they are paying attention. I would feel rude saying, "Hello?" as if I am rushing them, but some recognition of my presence would be appreciated. Of course, I'm not directing this at you, just in general, one of my drive thru qualms :) Thanks again for your witty and thoughtful discussion.
@cheekydog (38)
• United States
7 Mar 07
I am glad I made you chuckle :)I didnt want to come across the wrong way on this post. Get this one... talk about going through with the whole offices order... today a lady comes up to the speaker and has 5 orders and wants to order them all Seperatly!!!! We told her we would give her an idemized receipt but she had 5 $20 from each of the people and wanted to get change for each person. What a mess!!!! then three cars later this guy was sooooooo angry and started to actually yell at us the second he got to the window. Now he had noooooo idea that it was this woman who held everything up.It was such a fiasco... As far as your comment about being acknowledged at the speaker, most headsets have a button you have to push to talk to the person at the speaker, if both of your hands are full or you are doing something that requires both hands you cant push that button. Alot of times we will say I will be right with you, but sometimes it is virtually imposible. Oh and by the way... when someones does say "HELLO???" we usually all say Hello hello to each other inside LOL if you do feel the need to say something, because you arent sure if they know you are there,Hi how are you is better, or hi good morning,it sounds friendlier and wont sound like you are rushing them or being rude, thus making their response to you friendlier. Its just general manners I think, and most of this applies to wherever you go. I mean when you are at the clothing store, grocery store, everyone is just trying to do thier job. same as you when you go to work :):)
@mbizmom (237)
• United States
6 Mar 07
This was a wonderful reading experience. I guess it doesn't hurt to remind people they need to use etiquette in drive ups too. I try to abide by all these rules but my boyfriend is a drive thru nightmare so I can completely understand why you get aggravated. He annoys me and I'm not even taking the order. I've gotten to the point where I won't take him to the drive-thru if I'm driving, I make him go in. We all have had bad drivethru experiences, I guess we just need to remember that the people on the other end of the box have too. Thanks.
@cheekydog (38)
• United States
7 Mar 07
Im glad you enjoyed this post, You would be surprised how many people are like your boyfriend LOL so many people dont realize that we are making the food as you order it so its ready when you get to the window. So not being able to make up your mind and changing the order 10 times will probably get you the wrong food plus saying at the END of the order "OH and dont put ketcup in that" meanwhile that has gone into the garbage because it already has the ketcup on it and is probably wrapped and in the bag. But some people just think they are funny, you know ordering by using a strange voice or faking an accent, but they really arent funny at all. I am glad to hear you recognize your boyfriends issue and make him go inside LOL :)