specialists that cost you too much money?

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what could be worse than having your paper (and i mean any paperwork) done by a specialist and you take his advice and found out that this advice costed you too much money. this happend to me, we applied for a us visa from the states and we asked the responsable person if i want to visit my family (out of the states)is there gonna be a problem so she said not at all so we took her word and i booked my ticket and than another woman took our paper and than she surprised us that i am not allowed to visit tham right now or they wont proceed my paper and she suggested if we cancel the flight or change it. i can't do anything as it is consolidatet ticket. why can't i get one single person who can do his job rigts without causing any nightmares and problems will it kill them to ask before giving advices