Dealing with Fiance's Ex!

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My fiance's ex is a major pain in the *** and is constanly acting like a B****! I hate to call her this.. but I call it how I see it! We get his daughter every other weekend. This is about as much time as we can handle having her due to how she acts and how the house is hectic with all four children ( my three plus his one) bickering all the time. Also with my kids medical problems and doctors appointments its hard to have her here more than that. For the past week Lyle has gotten a call from his ex telling him that HE HAD to come and pick up his daughter because of some reason or another. The first time she said that his daughter wanted to spend the night. Lyle told her that he wasn't going to pick her up just for her to get here in enough time to go to bed then he would have to take her home the next day because she would have to be home to do homework and then go to school on Monday. Instead of leaving it at that.. the ex called Lyle's parents and had them come pick her up. Two days later she calls and tells him that he needs to pick up his daughter at school and keep her overnight and take her back to school the next day. He told her that he didn't have the gas to drive all the way there to pick her up and take her all the way back the next day. She told him he had too and that he had to figure it out. Then hung up on him. Of course he isn't going to leave his daughter stranded at school so he called his dad and had him pick her up. She slept at his parents house and his dad took her to school the next day! I'm getting so frustrated because if he is going to be required to do all this stuff that the custodial parent should be doing and if she can't handle having her and the responsability that entails then Lyle should be the one to have her. She even dropped her off not too long ago because she had Headlice and she didn't want to deal with it.. so we had to before she gave it to my children.. I mean geesh if you can't take care of a child because you just don't want to deal with stuff... then let the father take her so she can be taking care of properly. So since I go through this stuff I was wondering what other people go through? Does your Fiance/husband/boyfriend have a ex that is difficult? IF so how do you deal with it?