British Health Service NHS (Help, Questions and etc)

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Well today i had and eye problem when i woke up so i went to the hospital at 8:30 and it opens at 9:00 i had to wait atleast 2.5 hours to see the optician (i had a letter from a GP aswell) i think this is crazy. then i had to wait 45 mins at the pharmacy. i live in the united arab emirates but i am registered at this hospital in england because i am on vacation here and own a house here. is this usual if so i am very mad at the service. i mean the people them selves were very nice and did everything they could but that an extremem wait. what are your guyz's experience with the health serivce in your country or in england. Where i usaulyl live i dont have to wait at all and i go right to a specialist aswell (then again its not free at all but the insurance always picks it up) cheers Plunt