Customer Service ---or better yet, lack of...

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Is it just me or is customer service a thing of the past. I can't seem to get a greeting or a nice closing comment just about every where I go. I used to work in the service industry and it was required for me to greet every customer with a genuinely pleasant comment letting them know that I was truly glad they were there. I did this no matter what mood I was in. Basically, I left my mood at the door and become "cheerful and smiling" the second I clocked in. When a customer left, I acknowledged them again and made sure they were invited back. We went out of our way to keep the customer happy. Now, it seems that people are doing the least amount of work they can get by with. I have had more food service orders just handed to me without any words said. I have even been asked "what do you want?" That is incredibly rude. Is it just me, or is everyone feeling this way?