Have you ever been so stressed you had to walk away from a customer at work?

@lalav1 (1052)
United States
June 19, 2007 8:32pm CST
I have. In general I have pretty good patience with people and everybody always thinks I never get mad. One of the jobs I worked at for years was downsizing and I was doing the work of about three people. I was so stressed and at the end of the day I had a customer who was just being ridiculous. I kept trying to work with her, but she wasn't trying at all. I just couldn't take anymore and as I walked away I asked the other clerk to help this customer because I couldn't. That customer was just the straw that broke the camels back. How about you? Have you ever walked away from a customer, a co-worker, a clerk in a store or anybody anywhere?
1 person likes this
14 responses
@Lvdeckape (320)
• United States
20 Jun 07
Oh god, it is just so hard to deal with some customers these days I tell ya, I mean I am a cashier and I swear they do it just to piss me off and a lot of times they are just down right ignorant and rude as hell! I mean as a cashier I am the very last person that the customer see's so I get all the crap, I mean they tell me that I need to hire more people (as if I control that) and that the lines are always so long and that they MUST hurry to leave and can not wait around, or prices are all wrong and I need to fix them (again, as if I control that), I mean come on? I am the cashier, in which I cash you out and I have to bite my tongue sometimes because the way some of these people (yes they are actually people as sad as they can be!) treat me and disrespect me and just like you, I am generally patient and kind to others and I still am, it is just sometimes I just want to blow up! But, of course I can't. It is good that you walked away and I understand why you did and sometimes the customer just will not get the hint and move on. It is sad really. -Lora
1 person likes this
• United States
20 Jun 07
OH and to answer your question (lol, got so caught up in how some customers treat us) I have not walked away from them, but if I could or if I had that option I probably would and trust me there are a lot of times where I just want to say screw it all and walk out. But, I am better then that. -Lora
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@ydnac22 (802)
• Philippines
20 Jun 07
walking away from a stressful work?Yes! I did that but its not because of our clients.Its because of my workmate.Since Im in an It company,we're working here as a team and being in a team is really hard specially if you got a priority and urgent project we're in every one of you need to exert full effort.It happenes that during that urgent project here comes my teamate who's very irresponsible.We're working even on saturday and sundays just to meet the given deadline.I was assigned to be the checker of our works and I'm waiting for everybody to finish their part.It was so irritating that that guy havent finished yet cause he's working something far from his work.I keep on pleasing him that im waiting but he never listens.I was very mad that time cause I was only waiting for his work to start my checking...Can't control my feelings inside so I get out and breath some air outside.That guy really exhausts me.
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@winterose (39887)
• Canada
20 Jun 07
yep friday night I walked away from the reception at a the synagogue because I was so stressed waiting for matt to come. I also walked away from a job as in quit on the spot too.
1 person likes this
@jillmalitz (5131)
• United States
20 Jun 07
I think we all have had those days. I have had to bite my tongue so often. Some customers feel that they have the right to be as inconsiderate as possible. Then again sometimes a customer could be frustrated about something different and you are just the scapegoat.I have walked away many times just to keep from having a bad scene in front of others. I'd rather just keep it quiet. grr...
1 person likes this
• United States
20 Jun 07
I used to get really stressed out about it.I have even had to go on medication because I've had people screaming at me because I didn't have that perkiness about me they wanted.I hate to say it but when they start acting childish you have to kinda of treat them as such.There are alot of good people out there but then there are some I think who enjoy making your life miserable.
@dio123 (1788)
• India
20 Jun 07
While in stress situationg I generally avoid meeting any customer as this may be fatal to burst on any customers but sometimes it happens and we could not control our expressions
@GardenGerty (160696)
• United States
20 Jun 07
In a way I have, and that is actually how we were trained. I worked as a paraeducator in Head Start. Some times the students we had had some pretty severe behavior problems. If we were trying to deal with a child who was having a problem, but we knew that other staff had better rapport, we were taught to step back and let the other staff work with the child, possibly we would have to take over their current duties, but it was what worked best for the children, and the whole team. If we found ourselves losing control, we were to trade out as well. I am sure that I have also walked awaay from obnoxious or impossible customers, I just have not worked retail or waitress for many years, and I do not remember any right off the top of my head.
• United States
20 Jun 07
I have walked away from JOBS before that were too stressful, before I started selling on eBay I used to work in law offices with attorneys that thought everything should have been done the week before, needless to say I was under a considerable amount of stress on a daily basis and sometimes when you do everything you can to make that stress go away and it doesn't you begin to realize it is the job that dictates the stress level not the people, that is when I quit and find something that is manageable for my life.
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@Fishmomma (11377)
• United States
20 Jun 07
I have had to walk away from my husband when he was completely unreasonable. People should understand that it doesn't happen often, but when your in the same room, as the other person for a long period of time, then it can happen. I think you did the right thing by having the other clerk deal with the customer. Some customers are unreasonable and unfair to clerks. I hope the other clerk was able to deal with the situation.
@KarenO52 (2950)
• United States
20 Jun 07
I never walked away from anyone, but when I worked in retail, I used to have a lot of customers who would insist on my helping them look for something that I knew we were out of. They wouldn't take no for an answer, so I would say, I don't believe we have any more, but I will look in the back. I would go into the back room, and just sit down and rest for awhile. Then I'd come out, and pretend that I had been looking the whole time. They would say thanks and leave.
1 person likes this
@makingpots (11915)
• United States
20 Jun 07
Walking away is a coping technique for me. I try not to let people get the best of me, bring me down to their level, or whatever may be the case. I walk away and return for closure later, that is just what I do. Confrontation will not usually solve anything. Some situations just get passed the point of no return and I find it necessary to walk away at those times.
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@YoungInLove (1254)
• Canada
20 Jun 07
I have walked away from my co worker. I work at a small corner store near my house that does takeout, movies, icecream, you name it. Anyways, the owner is a butcher on the side and she made me clean the meat grinder (which had tons of fat and meat still lodged in it) while she swept the floor and then ate some cake the boss left (her husbands birthday). So after i finally finished that I had to go serve 7 icecreams and while i was waiting for the lady to come back in to tell me what her kids wanted, my co worker asked me to vaccum the carpets. Im 17 and so is my co worker, so i just said no, becuase I was fed up with all of them trying to make me do the jobs they dont want to do.
1 person likes this
• Philippines
20 Jun 07
Yes. I manage a small internet cafe and it's really difficult to avoid rude people. I am good at ignoring people and snide comments, but there was one time when this one woman really made a scene, by shouting obscenities and all because she couldn't stop her son from playing computer games, and she was blaming me for it which I think is ridiculous because in the first place her son rarely plays in our cafe because he does not have the money to pay for it.He just comes here to watch some of his friends play. I kept my silence and let her have few minutes to rage and then I opened the door and waited for her to come out. She threathened to have my permits revoked for operating near a school. I have to try really hard from answering back that she couldn't do that because our cafe was opened a year ahead of the school, and if they want me closed they have to buy me out. She never come back after that for which I am thankful.
1 person likes this
• India
20 Jun 07
No. havent been in such a situation