How do you deal with Rude Customers at work?

hmm...well either give the customer a smile and be as kind to them as possible when you deal with them. If they don't return the politeness, then say something along the lines of, "I am sorry you are having a bad day but it is not polite to spread your bad day to others.

It depends on how rude and how drunk they are (remember I work in a pub) I have different ways of dealing with different situations. My ways of dealing with rudeness vary from the smiling sweetly and not taking any notice of the rudeness to the calmly telling someone that they are being rude and if they continue I will refuse to deal with them right through to the sniping remarks that bring them right down to size! xxxx

It has been a while since I have worked "front room," but I do remember my fair share of nasty characters, from back then. Most of the time, I was able to just let them blow off their steam, and then go about solving their problems. In general, we operated by a "the customer is always right" policy, so the trick was to figure out what would actually serve them, between the angry words. I always tried to tell myself that perhaps they were just having a bad day... goodness knows, I can get grumpy now and then, myself. A lot of times, people just want to be heard.

I try real hard to work with people the best I can.I have bad days too and I don't really intend to take it out on anyone so I'm always glad that whoever I'm dealing with will be understanding.

hahaha yeah they're rude, i've been a technical and a sale representative of a computer company. being a salesperson one should know how to deal with those kind of customers, especially with those "old fat rich women" hahaha. but its really hard sometimes to pleased and be polite with those customers even if you have done all they want you to do they'll still insist on something imposible to be done. thats why one must also know/learn when to be true to yourself in a nice way if still doable, and if not just look at them piercingly let them feel that you're already irritated with their presence, in that way im sure that they'll calm down. try it it'll works cause i just did it, and done it many times. hahaha

first thing to do since thats the right of your customer even if you are right you should consider them and undertsand them. you just keep on smiling be courteous even if he or she is not and be good all the time. the best thing to develop here is your patience because i am sure if you have low patience then you cannot handle these kind of people. still even if you will get hurt of thing the customer is saying always say good words. and be calm until they get calm too. the only thing that can soften their heart as they speak to you so harshly is to be pleasing to them and never express yourself that you are mad. you leave them as what they are i am sure at the end they will learn something from their mistakes and when they come back to you they will be calm because they are ashamed on what they have done to you.

I have dealt with customers from hell, so to say but so far I haven't lost my patience to any of them out front. There are instances that I no longer smile at them when I really got annoyed but I kept my cool even if it would kill me. lol! I am one of those who really believes that one shouldn't be rude with customers no matter how unreasonably demanding they could be. So I just kept my cool and retain that degree of rationality that just infuriate those very rude ones.

i once helped my mother sell things.i still remember when the first time i met a rude customer,my attitude was bad too,he made me feel unpleasant,and i thought,if you dont like it,why not just go away? then,later,my mother told me,if i act like that every time,i will have no customers.i am not patient,i know,it's a chance for me to practice my patience.so next time when i met the similar situation,i will say to myself in my heart,keep calm,and explain specificly until they are satisfied.i am much better now than before.

I just try to grin and bare it. What gets me when you work in a big store and you are in your area and they tell you that you dont know what your talking about. I get a lot of complaints about items we dont have and used to carry. That makes the customers very mad. If its something we dont have and they argue about it i try to calmly explain that we dont have it.

in my line of business i have clients who are demanding and at times rude and unreasonable. i just let them be until they settle down, and when they're done that's when i call their attention and ask them if they want my service then we can talk and lay our cards on the table that way we can have the project done. and if they are not happy with my work they can always go somewhere no hard feelings, it's business. usually everything ends well.

While I was still in my second year at college, I also tried working at Pizza Hut as a service crew/cashier. I had my share of rude customers and some were pretty nasty to the point that one customer pointed a finger at my face and insulted me!BUT!As we all know, customers are always right. So, as much as I can, I tried to keep calm. Well, on the smiling part, that's a tough one to do when someone was hurling insults at you. I never yelled back or insulted them back. I kept silent and just accepted all they had to say. I needed the job so I chose to just let them rant. But if it got to a point that a customer who totally lost it all together and physically hurt me, no amount of motto that customers will always be right will stop me from doing what I should have done in the first place!No, I won't be hurting them back but I will have my say once and for all.

I find the best way to deal with rude people is to kill them with kindness, be saccharine sweet. It really pisses them off but there's nothing they can really do.

Well work is work, however angry I am I have to tolerate to treat the rude customers politely. No other choice I think.