People PC--Read Before You Subscribe

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Anyone use this? Have experience with the company? We used it for almost a year and had good service, never a problem. However, I called to cancel the service because we hadn't used it in a couple of months and are trying to set up a new office in our home. I first got an automated system. It told me that there was a high volume of calls at the present time, to please call back Tuesday through Thursday. Huh??? No thanks, I need this canceled today...MONDAY! So I call back and pushed another button to get customer service. I got referred to one person after the other. Finally, I got a rude dude on phone. He told me don't worry...we won't bill you again until January. I told him I didn't want that...I want to cancel service. Please do so, and provide me with a confirmation number. He kept on and on and finally I said that I would contact my attorney if I had to. He said hold on, I'll let you speak to them. OMG! We went on and on.... I asked to speak to his supervisor. He said they weren't taking calls...very smartass. I finally got a confirmation number but I have doubts that this was cancelled. I'll be checking my monthly statement and there better not be a charge. I just thought I'd throw this out in case some of you are considering using this company for internet service. We had good service but if you can't communicate with them, the good service is useless in my opinion. Anyone else have problems with them?