three month old baby locked in a car for a half hour.

the door accidentally locked, she was not trying to get out, she was trying to lock door on the baby side of the car when her side with the keys in the ignition accidentally locked on her. The woman is in a state of panic, the first thing you think of is call 911 that is what they are there for, she may not have known her neighbours and had to go knocking on doors, they baby was locked in the car for an a hour hour screaming that is how long it took for the neighbours to be able to help get back into her own home.

Thankfully she had the presence of mind to get the neighbor to help, and that they would, bless their hearts.

and that is how that it should be

yes the child's welfare should have to top of the list of priorities and normally it is, I just don't know what went wrong.

the police have emergency service for that, so they say, and even if they didn't the dispatcher should have known to call the fire department, not tell her to get a tow truck.

I guess she figured saying my baby is trapped in the car several times would make any person with half a brain realize what she is talking about.

they claim the have no record of the call but that is ridiculous they have to have a record of it. The police will find away of getting out of the responsibility some way.

the operator never passed the call onto the police, she is the one that should be fired.

No she/he was just following the procedure the police want her/him to follow.I think the chief should be docked a week's pay. All the operators should be re trained. and the person or persons who thought of this " brilliant"idea should be fired.

yes I hope they never did that again, I don't know how she could have had her keys anywhere else, the first set got locked in the car where the door locked by accident, and the second set was in her home, where her door was locked because she left the house and so her house keys were in her purse locked in the car.

yes the least they could do is fire the operator, it makes me think we are a country run by savages.

An operator should have compassion and understanding for each different call. I know some aren't an emergency but in this case it was and should have been dealt with as so. Grrrrr I get so annoyed at peoples action or in this case inaction sometimes. Ellie :D

1- the operator did not know if the woman had extra keys or not and didn't ask, the woman was not capable of pulling out an air conditioner in the window by herself, at the time of the call she did not know that neighbours would help 2- the operator told her the police do not do that, so who else are you going to blame, with a statement like that. 3- only after it got on the news did the police respond and said yes they do have emergency services for that kind of thing, and now they will investigate

I guess my point is that I don't see the event as an absolute emergency. The child was not in immediate danger and she didn't try to do anything else on her own before making a call. She freaked out, and expected people to jump when she did.

Wonderful that the police are investigating! I do hope that once they're done with their investigation, they recommend the termination of that 911 operator for not doing her job. What nonsense she said when saying that "the police do not do that!" To not put an emergency call about a baby trapped in a car through to the Police Department was just pure laziness on the operators part. Hopefully her laziness and incompetence will cost her the job; a 911 operator such as that should definitely get into a different line of work! Btw Ldyjarhead, nobody here was blaming the Police. Instead, we're blaming that 911 operator for being incompetent by not putting the mother's call through to the Police Department. Also, I disagree with you about the 911 operator... that operator did not know whether or not the mother had extra keys in her house so she should have immediately put the call through to the Police Department instead of saying such an asine thing! The mother's phone call was an 'emergency' call that was not screened properly by the 911 operator. It wasn't a matter of putting the rescue of her baby off on somebody else; the mother panicked and called the first people she knows can dispatch help -- the 911 system. That 911 operator should be fired from her job for not transferring the mother's call to the police. Simple as that.

she did make a complaint that is why it was on tv where I saw it.

she was so lucky, the neighbours came to her rescue. I can imagine how scared and panicky she was.

Yes she was lucky her neighbors came to her aid. No thanks to that 911 dispatcher/operator (whatever she calls herself)! I can't wait to read what the police investigation uncovers...

yes it just does not make any sense at all.

me too at the very least she needs to be fired.

dismiss = fire - just the more "legal" term - actually is generally "involuntary termination" can you tell I once worked in a Human Service office?

it is hard to say, some people panic and they just don't know what to do, I heard that it is not easy to break a car window, I don't know I don't own a car.

yes me too.

me too

yep we are supposed to have one here to, that is why the operator should be fired,