Do you get angry about companies technical support system?
By ohioboy2
@ohioboy2 (15)
July 29, 2008 8:42pm CST
Recently I needed help setting up my internet service. So I call the number for technical support and was put on hold for around 10-15 mins. This was only a minor problem because I had expected to wait that long. Then finally I got to speak to a representative. But theres a catch, I could not understand a word the woman was saying due to her foreign accent. After about 5 minutes of repeatedly asking her "excuse me" or "pardon me" I simply just had to hang up. I feel that if I spend money on something and need help with it the least I can get is someone that i can understand.
1 person likes this
2 responses
@maryrajam1962 (257)
• Malaysia
30 Jul 08
If the call center is busy with high quene calls then you will have to wait for sone time before you can get a response. If you are unable to understand foreign accent you can request for a local person to call you back. I get very angry with my Internet Service Provider for wrong information, indifference and their laziness. They charge high fees and provide lousy service. I hope that there will be another competitor who can take over them soon.
1 person likes this
@yuna15 (2706)
• Philippines
7 Sep 08
I think I might have an idea of who your ISP is...LOL. I work for a call center that caters clients from the United States for an ISP. Most of the callers are upset about the automated system because it had to ask you a series of questions before you can get somebody to answer. For some people it's helpful, for some it's not especially for those who have called for the same problem before.
I guess, all I can say is you need to have a lot patience to get the help you need. Avoid getting frustrated or threatening to cancel the service especially when you're talking to an agent because most of the time we would be less eager to help you out.
